Sales Training Manager

Teleperformance • Toronto, ON

2d • CA$75,000 • Hybrid

About The Position

Teleperformance is seeking a dynamic individual with outstanding product knowledge and a passion for training and managing a training team. The ideal candidate will possess strong business and training acumen, with an outstanding ability to manage multiple projects simultaneously in a fast-paced environment. This role is responsible for managing and delivering internal training on Google products (Search, Display, YouTube, and Shopping), translating this knowledge into effective sales narratives for clients and agencies. The position is a regular, full-time contract role based in the Toronto office (Eglinton East or The Well, DT Toronto) with a hybrid work setup. The annual base salary starts at CAD 75,000.

Requirements

• 5-7 years of professional experience in training and development, including a proven track record in leadership roles.
• Elite C-level communication skills and extensive expertise in strategic stakeholder management.
• Thorough and practical understanding of adult learning principles to drive effective instructional execution.
• Robust project management capabilities and essential experience in managing high-level client relationships.
• Superior people management skills to inspire and lead a high-performing team.
• Impeccable verbal and written English proficiency.
• Ability to effectively coach and mentor a diverse team of trainers to reach their full potential.
• Proven ability to deliver high-quality results while navigating rigorous and demanding deadlines.

Nice To Haves

• Outstanding product knowledge (Google products including Search, Display, YouTube and Shopping)
• Passion for training and managing training teams
• Strong business and training acumen
• Ability to manage multiple projects simultaneously in a fast-paced environment

Responsibilities

• Manage and direct a robust team of Trainers dedicated to the onboarding and development of new personnel across the program.
• Ensure all programs are expertly supported through rigorous training protocols that guarantee exceptional service delivery and client satisfaction.
• Design and iterate training modules, lesson plans, and instructional materials, covering product knowledge, policy updates, and upskilling/cross-skilling initiatives aligned with evolving business needs.
• Implement comprehensive testing strategies across all modules to accurately validate and document employee proficiency and skill acquisition.
• Produce specialized course modules to facilitate targeted, individual training sessions as required by the business.
• Establish feedback mechanisms and evaluation frameworks for trainers to monitor and record daily progress and performance for all new hires.
• Architect a versatile training strategy that seamlessly integrates traditional classroom environments with remote learning solutions.
• Lead the deployment of Learning Management Software (LMS) to empower the team with innovative, self-directed learning opportunities.
• Engage in client stakeholder meetings to translate expectations into actionable insights within the training curriculum.
• Oversee team administration, ensuring strict adherence to training compliance standards and certification requirements.
• Analyze team performance metrics, manage recruitment efforts, and provide strategic forecasts for workforce expansion.
• Maintain progressive and transparent communication channels with all relevant stakeholders to ensure operational alignment.
• Contribute to the enhancement of operational efficiency by developing and optimizing training processes and procedures across assigned sites.
• Partner with various departments to diagnose training gaps and recommend optimal, high-impact instructional approaches.
• Champion development programs for new hires and interns to ensure a world-class learning experience and career trajectory.
• Provide expert support to internal teams in the conceptualization and design of educational content.

Benefits

• Established career path supported by self assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
• Robust career path with a full development plan and the opportunity to grow in the organization.
• Paid 4 weeks training, 2 weeks leave.
• Continuous learning through progressive training that is specific to your tenure and skills.
• Competitive salary with incentive programs
• Positive and supportive environment
• Medical and Dental benefits
• Employee Family Assistance Programs
• Rewards & Recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree