Sales Tax Associate I - US

TD SYNNEX • Clearwater, FL

5d • Hybrid

About The Position

Join TD SYNNEX’s analytical Tax team within the Finance department, which supports vendors, customers, and internal co-workers. The Sales Tax Associate I facilitates customer tax documentation processing to help ensure compliance with state regulatory agencies and reduce potential tax liability for TD SYNNEX Corporation. The role involves resolving resale tax certificate issues, maintaining accurate documentation for audit support, reviewing tax documents for new account setups in SAP, monitoring customer accounts on hold, and collaborating with Sales and Tax colleagues.

Requirements

• High school diploma or GED.
• Ability to diplomatically handle calls and correspondence for Management and build effective working relationships.
• Ability to analyze data, resolve complex issues, adapt to change, and maintain confidentiality of sensitive information.
• Strong communication skills and assertiveness, including the ability to express ideas clearly and convey necessary information.
• Ability to think strategically and tactically and execute instructions with attention to detail and accuracy.
• Intermediate proficiency with computer applications, including spreadsheets, word processors, and databases.
• Strong organizational and time management skills, with the ability to handle special assignments and drive tasks to completion.

Nice To Haves

• Associate degree in business or a related field.
• Customer service experience, with the ability to negotiate skillfully, promote ideas persuasively, and provide timely service when addressing customer questions and concerns.

Responsibilities

• Facilitate and expedite customer tax documentation processing to support compliance with state regulatory agencies and reduce potential tax liability.
• Initiate internal and external customer contact to resolve tax certificate issues and professionally explain TD SYNNEX’s viewpoints regarding tax matters.
• Document account contacts and maintain tax documentation for state audit support.
• Assist Tax Department Management with audit preparation.
• Review customer information and tax documents for new account setups in SAP, ensuring accuracy and detail for future audits.
• Independently respond to and resolve resale tax certificate issues while interacting courteously and professionally with customers.
• Monitor customer orders and accounts on hold, educate customers about issues, and explain resolution options.
• Collaborate with Sales team members to reach mutually beneficial solutions while following state compliance guidelines.
• Analyze existing customer tax documentation to correct or update records and support the Tax Accountant with special projects and audit research.

Benefits

• Elective benefits tailored to the employee’s country and lifestyle.
• Formal leadership and professional development programs and on-demand courses.
• Seminars, events, and a global Life Empowerment Assistance Program supporting financial, physical, and mental well-being.
• Inclusive education, peer-to-peer conversations, and equitable growth and development opportunities.
• An onboarding program that connects new co-workers within their first 30 days.
• Internal peer-led inclusive communities, business resource groups, local volunteering events, and environmental and social initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED