Sales Tax Associate I - US

TD Synnex • Clearwater, FL

3d • Hybrid

About The Position

The Sales Tax Associate I joins TD SYNNEX’s Finance department and supports compliance with state tax regulations while helping reduce potential tax liability. The role facilitates customer tax documentation processing, resolves resale tax certificate issues, and maintains accurate records for state audits. It reviews tax documents and customer information for new account setups in SAP, monitors orders and accounts on hold, and works with customers and Sales team members to resolve tax documentation issues. The position also supports Tax Department management with audit preparation and assists a Tax Accountant with special projects and audit research.

This is a hybrid role based in Clearwater, Florida, with three onsite days (Tuesday through Thursday) and two remote days (Monday and Friday). Core business hours are flexible between 7:00 a.m. and 6:00 p.m. EST, aligned with team needs. No travel is required.

Requirements

• High school diploma or GED.
• Ability to handle calls and correspondence diplomatically on behalf of management and build effective working relationships.
• Ability to analyze data, resolve complex issues, adapt to change, and maintain confidentiality of sensitive information.
• Strong communication and assertiveness skills, including the ability to express ideas clearly and convey necessary information.
• Ability to think strategically and tactically and execute instructions with attention to detail and accuracy.
• Intermediate proficiency with computer applications, including spreadsheets, word processors, and databases.
• Strong organizational and time-management skills, including the ability to handle special assignments and drive tasks to completion.

Nice To Haves

• Associate degree in business or a related field.
• Customer service experience.
• Ability to negotiate skillfully, promote ideas persuasively, and provide timely service in response to customer questions and concerns.

Responsibilities

• Facilitate and expedite customer tax documentation processing to support compliance with state regulatory agencies and reduce potential tax liability.
• Contact internal and external customers to resolve tax certificate issues and explain TD SYNNEX’s viewpoints on tax matters professionally.
• Document account contacts and maintain tax documentation for state audit support.
• Assist Tax Department management with audit preparation.
• Review customer information and tax documents for new account setups in SAP, ensuring accuracy and detail.
• Independently respond to and resolve resale tax certificate issues while maintaining courteous, professional customer interactions.
• Monitor customer orders and accounts on hold, explain issues to customers, and provide resolution options.
• Collaborate with Sales team members to reach mutually beneficial solutions while following state compliance guidelines.
• Analyze existing-customer tax documentation to correct or update records.
• Support a Tax Accountant with special projects and audit research.

Benefits

• Elective benefits tailored to the employee’s country and lifestyle.
• Formal leadership and professional development programs and on-demand courses.
• Seminars and events supporting financial, physical, and mental well-being, as well as a global Life Empowerment Assistance Program.
• Inclusive education, peer-to-peer conversations, and equitable growth and development opportunities.
• An onboarding program that connects new coworkers within their first 30 days.
• Internal peer-led inclusive communities, business resource groups, local volunteering events, and environmental and social initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED