Sales Systems & Airtable Operations Analyst, Premiere & Broadcast

iHeartMedia • New York, NY

2d • Onsite

About The Position

The Sales Systems Manager is responsible for supporting the daily operations of the sales technology ecosystem across iHeart’s sales operations divisions, primarily in Airtable. This role focuses on user management, data integrity, automation reliability, and process consistency to ensure the systems that power sales operations run efficiently and accurately. A key component of this function will be designing and implementing a new ecosystem for Broadcast and Premiere talent vetting and post sale operations within our existing Airtable ecosystem. The ideal candidate is a detail-oriented systems administrator who excels at problem-solving, customer support and keeping complex systems organized and optimized.

Requirements

• Expertise with Airtable. This includes deep understanding of the Airtable product suite, including automation setup and troubleshooting, syncs, interfaces, extensions, etc.
• Proficiency with developer tools a plus, but not required.
• Experience in customer or user support, ideally within media operations environment.
• Strong attention to detail and ability to maintain accuracy across multiple systems.
• Excellent written and verbal communication skills.
• Ability to work independently while maintaining alignment with team-wide processes and governance standards.
• Familiarity with data management principles and best practices.

Nice To Haves

• Respect for others and a strong belief that others should do this in return
• Full proficiency and understanding of job function
• Ability to work independently with minimal guidance
• In-depth knowledge of key business drivers and how this impacts your team
• Experience in team and project management for mid-sized projects
• Ability to recognize and mitigate risk
• Confidence to solve complex problems using multiple sources of information
• Growth mindset and desire for continued knowledge sharing and learning
• Understanding of impact of your own decisions
• Ability to identify new opportunities for continued improvement across business
• Comfort acting as a trusted advisor for colleagues with less experience
• Ability to manage complex and confidential information and to influence others to build consensus across all levels

Responsibilities

• Process access requests and manage user permissions across iheart systems.
• Monitor and troubleshoot automation failures within Airtable and related platforms, ensuring issues are promptly resolved.
• Track and respond to data cleanliness alerts, taking corrective action to maintain high-quality data standards.
• Perform ongoing cleanup of unused or outdated ecosystem elements (tables, automations, fields, etc.) to improve efficiency.
• Maintain and update process maps to ensure system documentation remains current and accurate.
• Serve as a point of contact for internal users requiring support with sales systems and processes.
• Regularly review system logs, usage patterns, and data flows to identify opportunities for efficiency improvements.

Benefits

• Employer sponsored medical, dental and vision with a variety of coverage options
• Company provided and supplemental life insurance
• Paid vacation and sick time
• Paid company holidays
• A Spirit day to encourage and allow our employees to more easily volunteer in their community
• A 401K plan
• Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
• A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed