Sales Support

VIAVI Solutions•San Jose, CA

2d•$34,000 - $64,000

About The Position

VIAVI Solutions is seeking a highly organized and proactive Sales Administrator to support the Americas sales organization. The role provides day-to-day administrative and operational assistance to the sales team, helping ensure customer requests, quotations, orders, reporting, and internal processes are handled accurately and efficiently. The position works with sales, customers, channel partners, finance, operations, and customer service, and reports to the Sr. Director of Sales, Americas.

Requirements

Associate or bachelor's degree in business administration, marketing, communications, or a related field preferred; equivalent experience will be considered.
One to three years of administrative, customer service, sales-support, or sales-operations experience preferred.
Entry-level candidates with strong organizational, communication, and technology skills may also be considered.
Strong proficiency with Microsoft Outlook, Excel, Word, PowerPoint, and Microsoft Teams.
Excellent written and verbal communication skills.
Strong attention to detail and commitment to data accuracy.
Ability to manage multiple priorities, help teams meet deadlines, and follow assignments through completion.
Professional and responsive approach when working with customers, partners, and internal teams.
Ability to work independently while contributing effectively within a geographically distributed organization.
Strong organization and time management, customer responsiveness, clear communication, problem-solving, follow-through, cross-functional collaboration, adaptability, willingness to learn, professional judgment, and confidentiality.

Nice To Haves

Experience using Microsoft Sales Dynamics or another CRM platform.
Familiarity with quotations, purchase orders, order management, and forecasting.
Experience working with distributors, manufacturers’ representatives, or channel partners.
Basic understanding of sales terminology, product configurations, lead times, and customer procurement processes.
Experience supporting field sales teams across multiple territories or time zones.

Responsibilities

Provide administrative and operational support to the Americas sales team.
Assist Sales with preparing customer quotations, proposals, and supporting documentation.
Track quotations, purchase orders, order status, shipments, delivery dates, and outstanding customer actions, taking work off Account Executives.
Facilitate new customer setup with legal and operations teams, including vendor-registration forms, nondisclosure agreements, tax documents, and other required paperwork.
Work with Sales Operations to prepare routine sales reports, pipeline summaries, forecast updates, dashboards, and presentation materials.
Organize customer meetings, internal sales calls and reviews, training sessions, and industry events.
Coordinate travel arrangements, meeting logistics, calendars, and expense reporting when required.
Coordinate and schedule the VIAVI GAP program, Win Stories, and the VTOP process, ensuring appropriate cadence, timely participation, and follow-through.
Maintain general office supplies, including data sheets, snacks, and supplies for events and customers.
Perform additional duties as assigned.