Sales Support (Interior Design)

D2B

2d•Remote

About The Position

The Sales Support professional will support the day-to-day management and growth of the hdesign account, working remotely with the hdesign Account Manager and the wider Clark Design Group team. The role focuses on incoming leads, proactive client outreach, follow-ups, CRM administration, quotation support, and progressing opportunities through the sales pipeline. Regular communication with Hamptons branches, agents, and referred clients is important, as is responding promptly and completing agreed follow-ups and actions. The role provides day-to-day communication, administration, outreach, and follow-up support. The hdesign Account Manager and Clark Design Group team will provide processes, templates, call guidance, CRM stages, escalation points, and clearly defined weekly priorities to support effective remote working and consistent service standards.

Requirements

Previous experience in sales support, sales administration, customer service, lead generation, telesales, account support, or a similar role within the property sector.
Confidence communicating professionally with clients by telephone and email.
Experience managing enquiries, follow-ups, and administrative tasks across multiple clients or opportunities.
Experience using a CRM or similar system to maintain client and sales records.
Strong written English and professional email communication.
Excellent organisation and attention to detail.
Proactive approach and ability to take ownership of recurring tasks.
Ability to manage a high volume of enquiries and prioritise effectively.
Comfort following defined sales processes, scripts, and procedures.
Reliability, strong follow-through, and accountability.
Confidence learning new systems and processes.
Commercial awareness and ability to recognise when an opportunity should be escalated.
Ability to collaborate as part of a remote team.

Nice To Haves

Experience supporting a UK-based sales or account management team.
Experience within property, estate agency, interior design, construction, or professional services.
Experience undertaking outbound client calls or lead generation.
Experience preparing quotations or proposals.
Experience using monday.com or similar CRM/project management software.
Experience working with premium or high-value services.

Responsibilities

Monitor and manage new hdesign enquiries and referrals received from Hamptons.
Respond promptly to new leads by email and telephone using agreed processes and templates.
Contact prospective clients to introduce hdesign services and establish their initial requirements.
Follow up with existing opportunities to maintain momentum and establish next steps.
Schedule calls, consultations, and meetings for the hdesign Account Manager where required.
Make outbound calls and send emails to clients using weekly property sales and exchange lead lists.
Support regular communication with Hamptons Sales, Lettings, and Property Management teams to encourage referrals.
Identify potential opportunities that should be escalated to the Account Manager.
Maintain accurate and up-to-date records in the company CRM, including enquiries, communications, notes, requirements, and next actions.
Update pipeline stages and support weekly pipeline reviews, identifying leads requiring follow-up.
Gather client and internal information to support quotations and proposals following training and onboarding.
Assist with preparing and issuing standard quotations using agreed company pricing and processes.
Follow up on issued quotations and record client feedback.
Coordinate information between Sales, Design, and Projects where required.
Support preparation of sales documents, presentations, and client information.
Complete administrative tasks needed to progress opportunities from enquiry through to instruction.
Support the hdesign Account Manager with day-to-day administration and communication across the Hamptons account.
Maintain regular engagement with branches and key contacts, coordinate actions arising from meetings and calls, and keep organised records of account activity and outstanding actions.
Provide general sales and administrative support as required.