Interior Design Sales Manager
About The Position
The Interior Design Sales Manager is primarily responsible for managing, developing, training, and motivating the design team while maintaining customer contact and achieving sales goals. The manager coaches associates to strengthen design-service professionalism, develops business plans with designers to expand market reach and revenue, and works with each associate to manage design projects, customer relationships, sales volume, consultant effectiveness, and customer satisfaction. The role is accountable for the overall performance and operation of the design center. The manager drives new business through grassroots marketing, local partnerships, trade business development, community programs, and digital channels. The position also involves financial and operational oversight, including reviewing monthly P&L statements, supporting inventory reconciliation, protecting company assets, ensuring policy compliance, and contributing strategies for business growth. The manager sets goals, conducts performance appraisals, and delivers or participates in training. The position requires residential interior design and sales expertise, supervisory experience, and the ability to lead a team and evaluate design projects using technical and creative skills in color and space planning. The schedule requires availability for holidays, evenings, and weekends, and the role requires a valid driver’s license or an acceptable alternative means of transportation.
Requirements
- Bachelor’s degree or equivalent with at least five years of experience; or high school diploma or equivalent with at least ten years of progressive relevant work experience and practical interior design experience; or a combination of both.
- Proven sales background in residential interior design.
- Broad knowledge of interior design and effective sales techniques.
- Supervisory experience.
- Entrepreneurial attitude and approach, with strong communication and organizational skills.
- Ability to lead a team and manage the design process, including reviewing design projects and providing feedback using technical and creative skills in color and space planning.
- Demonstrated ability to practice residential interior design.
- Ability to train and coach associates in design, product knowledge, sales performance, and customer service.
- Availability to work holidays, evenings, and weekends.
- Valid driver’s license, except where the associate establishes to the company’s satisfaction that an alternate means of transportation is available during all business hours and enables performance of the role.
Responsibilities
- Manage, develop, train, and motivate the design team while maintaining customer contact and achieving sales goals.
- Coach design associates to improve the professionalism of design services and develop business plans to increase market reach and revenue.
- Partner with associates to manage design projects, customer contacts and relationships, sales volume, design consultant effectiveness, and customer satisfaction.
- Hold the team accountable for meeting or exceeding sales goals and benchmarks.
- Manage the overall design center and implement company leadership principles and change initiatives.
- Drive new business and sales through grassroots marketing, local business partnerships, trade business development, and digital channels.
- Perform functions necessary to develop written business plans.
- Review P&L statements monthly with the Market Design Leader and Market Operations Leader.
- Develop and participate in local community programs to increase Ethan Allen’s exposure and awareness.
- Complete performance appraisals in accordance with company policy.
- Ensure adherence to company policies, including policies concerning conduct, harassment, discrimination, and retaliation.
- Guide key personnel to support sales growth, financial integrity, and protection of company assets.
- Implement company policies and procedures, monitor compliance, and hold the team accountable.
- Provide design-center training and participate in corporate training sessions.
- Set monthly and quarterly goals with designers.
- Contribute ideas and suggestions for policy changes that could support design-center growth.
- Participate in and ensure proper inventory reconciliation.
- Propose strategies to support business growth and improvement.
- Perform other duties as required.
Benefits
- 401(k) plan with employer contributions
- Medical plans with prescription drug coverage
- Health Savings Account with employer contributions
- Dental plan
- Vision plan
- Basic and supplemental group term life and accidental death and dismemberment insurance
- Dependent group term life insurance
- Short- and long-term disability
- Business travel accident life insurance
- Health care and dependent care flexible spending accounts
- Commuter savings plans for public transit and parking
- Voluntary whole life insurance
- Voluntary critical care insurance
- Voluntary accident insurance
- Employee Assistance Program
- Monthly incentive compensation based on sales growth from prior periods
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What This Job Offers
Job Type
Full-time
Career Level
Manager
