Interior Design Sales Manager

Ethan Allen•Annapolis, MD

About The Position

The Interior Design Sales Manager is primarily responsible for managing, developing, training, and motivating the design team while maintaining customer contact and achieving sales goals. The manager coaches associates to strengthen design-service professionalism, develop business plans, increase market reach and revenue, and manage design projects, customer relationships, sales volume, consultant effectiveness, and customer satisfaction. The role oversees the design center, drives sales and new business through local and digital marketing, supports community programs, and ensures compliance with company policies and procedures. It includes reviewing monthly profit-and-loss statements with market leadership, conducting performance appraisals and training, setting monthly and quarterly goals, and supporting inventory reconciliation and business improvement.

Requirements

Bachelor's degree or equivalent and at least five years of experience; or a high school diploma or equivalent and at least ten years of progressive relevant work experience; or a combination of both.
Practical residential interior design experience.
Proven sales background in residential interior design.
Broad knowledge of interior design and effective sales techniques.
Supervisory experience.
Entrepreneurial attitude and approach, with strong communication and organizational skills.
Ability to lead a team and manage the design process, including reviewing design projects and providing feedback using technical and creative skills in color and space planning.
Demonstrated ability to practice residential interior design.
Ability to train and coach associates in design, product knowledge, sales performance, and customer service.
Must be able to work holidays, evenings, and weekends.
Valid driver's license, except where an acceptable alternative means of transportation is established to the company's satisfaction.

Responsibilities

Manage the design center and develop, train, motivate, and coach the design team.
Hold the team accountable for meeting or exceeding sales goals and benchmarks.
Partner with associates on design projects, customer contacts and relationships, sales volume, consultant effectiveness, and customer satisfaction.
Drive new business and sales through grassroots marketing, local-business partnerships, trade-business development, social media, blogs, online forums, and other digital channels.
Perform functions necessary for developing written business.
Review monthly P&L statements with the Market Design Leader and Market Operations Leader.
Develop and participate in local community programs that increase Ethan Allen's exposure and awareness.
Complete performance appraisals in accordance with company policy.
Ensure adherence to company policies, including policies regarding conduct, harassment, discrimination, and retaliation.
Guide key personnel to support sales growth, financial integrity, and protection of company assets.
Implement company policies and procedures, monitor compliance, and hold the team accountable.
Provide design-center training and participate in corporate training sessions.
Set monthly and quarterly goals with designers.
Contribute ideas for policy changes and improvements that support design-center growth.
Participate in and ensure proper reconciliation of inventories.
Propose strategies to support business growth and improvement.
Perform other duties as required.