Sales Support Specialist
About The Position
The Sales Support Specialist is responsible for assisting customers by addressing inquiries, resolving complaints, and providing information about products and services. This role involves processing sales orders and returns, communicating shipments, and ensuring timely delivery of products. The specialist will also support the sales team by preparing reports, managing sales tracking tools, maintaining spreadsheets, and providing data analysis. Additionally, the role includes performing various clerical tasks such as scheduling meetings and coordinating visitor screening. Collaboration with purchasing, engineering, accounting, production, quality, and shipping departments is essential for a cohesive approach to sales and customer engagement. The ideal candidate should be professional, outgoing, personable, and a good conversationalist. Familiarity with Sinclair’s QMS requirements and Quality policy is also expected, including communicating customer complaints to Quality as required.
Requirements
- Bachelor’s degree or equivalent or 2+ years of typical office and CRM software experience.
- Advanced proficiency in Microsoft Excel required.
- Ability to manage multiple tasks, prioritize effectively, and work independently with minimal supervision.
- Ability to read and understand business correspondence and procedure manuals.
- Ability to effectively present information and respond to questions from customers and team members.
- Ability to work with basic mathematical concepts.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Regularly required to stand, talk, and listen.
- Ability to ascend and descend stairs.
- Ability to sit for prolonged periods of time.
- Occasionally required to sit and reach above shoulders.
- Ability to occasionally lift and/or move up to 10 pounds.
- Specific vision abilities include close vision, distance vision, color vision, peripheral vision, and depth perception.
Responsibilities
- Assist customers by addressing inquiries, resolving complaints, and providing information about products and services.
- Process sales orders and returns, communicate shipments, and ensure timely delivery of products.
- Maintain accurate records of transactions and update databases.
- Support the sales team by preparing reports, managing sales tracking tools, and maintaining spreadsheets.
- Provide data analysis to help identify sales trends and opportunities.
- Perform clerical tasks such as scheduling meetings and coordinating visitor screening.
- Maintain documentation related to sales operations.
- Collaborate with purchasing, engineering, accounting, production, quality, and shipping departments.
- Become familiar with Sinclair’s QMS requirements as they relate to office administration.
- Have knowledge and understanding of Sinclair Quality policy.
- Communicate customer complaints to Quality as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
