Sales Support Specialist
About The Position
Supermicro's sales team is looking for a dynamic Sales Support Specialist person to assist our Sr. Sales team in managing customer orders. The Sales Support Specialist position will also be a liaison across different functions, provide product information to clients, and other duties. This position is responsible for sales account maintenance, provide technical and administrative product information to customers as well as daily sales order processing and data entry. If you have a passion for sales and are looking for a great opportunity, Supermicro wants you on our team!
Requirements
- High School Diploma required
- 1+ years’ tech industry experience preferred
- Experience in data entry, scheduling production and tracking orders
- Possesses strong professional communication skills including: phone, written/E-mail and presentation
- Experience in customer service and dealing with clients directly, must have problem solving skills
- Consistent track record of meeting or exceeding assigned jobs
- Must possess strong computer skills with word and excel
- Organizational skills a must
Nice To Haves
- AA degree preferred
Responsibilities
- Sales account maintenance
- Provide technical and administrative product information to customers
- Daily sales order processing and data entry
- Perform daily clerical and office maintenance tasks, such as typing correspondence, coordinating, data entry, quotations and process documents
- Monitor inventory, follow up ETA with purchasers
- Act as a liaison between sales, purchasing, production, procurement, and logistics departments
- Provide assistance for intra-company project coordination between sales and non-sales departments
- Enter, monitor, and communicate directly with clients regarding status of their orders, facilitating credit issues and negotiating returns
- Develop superior customer service relationships with prospects
- Produce daily reports for clients
- Provide backup support for the supervisor and team members
- Additional duties per supervisors request
Benefits
- Comprehensive benefits package
- Candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
