Sales Support Specialist

Aston Carter•Collierville, TN

4d•$20 - $22•Onsite

About The Position

The Sales Support Specialist manages a high volume of customer orders and inquiries while providing accurate information and exceptional service. This role focuses on validating and processing orders, coordinating with internal departments, resolving issues, and maintaining strong customer relationships through clear and professional communication by phone and email.

Requirements

At least 1–3 years of relevant work experience in customer service, client relations, or a similar role.
Proven experience handling inbound calls and managing customer inquiries in a professional manner.
Strong customer service skills with the ability to maintain a positive attitude while managing a high volume of orders for multiple accounts.
Proficiency in data entry with strong accuracy and attention to detail.
Ability to work with web-based order systems and internal order management platforms.
Exceptional verbal communication skills for handling phone-based customer interactions.
Exceptional written communication skills for professional email correspondence.
Strong interpersonal skills with the ability to build rapport and collaborate effectively with customers and internal teams.
Ability to multi-task, organize, and prioritize work in a fast-paced environment.
Demonstrated ability to learn quickly and adapt to new processes and technologies.
Comfort using multiple technology platforms to address customer needs.

Nice To Haves

Bachelor’s degree is preferred but not required.
Experience working in a call center or high-volume inbound call environment.
Experience handling customer orders, pricing, and quotes.
Excel experience and the ability to perform basic data entry and tracking tasks.
Both people-oriented and process-oriented mindset, balancing relationship-building with operational efficiency.
Strong problem-solving and research skills to investigate and resolve order discrepancies.
Success-oriented mentality with a focus on achieving positive outcomes for customers and the business.

Responsibilities

Validate incoming customer orders received through the company’s web-based system and accurately enter them into the internal QAD system.
Provide pricing information on customer orders and prepare accurate quotes in a timely manner.
Research and resolve orders with problems, identifying the root cause and determining where responsibility lies.
Answer inbound calls on the main 1-800 line and respond to customer inquiries about products, pricing, and availability.
Coordinate with the production and warehouse departments to ensure orders are correctly released and dropped for shipment.
Handle less than 100 inbound calls per day while maintaining a professional, courteous, and solution-oriented approach.
Communicate clearly and professionally with customers via phone and email to provide updates, resolve issues, and ensure satisfaction.
Utilize multiple technology platforms and systems to manage orders, research issues, and document customer interactions.
Work closely with internal departments to meet customer needs and ensure accurate and timely order fulfillment.
Research and review customer-reported issues to resolve discrepancies and maintain accurate records.
Maintain organized records of orders, quotes, and customer communications through accurate data entry.
Prioritize and manage multiple tasks and accounts simultaneously while maintaining attention to detail and a positive, success-oriented attitude.