Sales Support Specialist

TEKsystems • Wheeling, IL

4d • $28 - $28 • Onsite

About The Position

Join a global leader known for quality, innovation, and exceptional customer service in the power transmission industry. As part of a large international network, you’ll work with cutting-edge products and support both domestic and international clients in a fast-paced, detail-driven environment. We’re looking for a highly organized, customer-focused Inside Sales Representative who thrives on solving problems, managing complex orders, and delivering a top-tier customer experience.

Requirements

• 2+ years of manufacturing customer service or sales support experience
• Experience working with product-based knowledge and order entry systems
• Strong proficiency in Microsoft Office (Excel, Outlook, Word)
• Ability to manage high-volume, detail-heavy work with accuracy
• Exceptional attention to detail and accuracy
• Strong multitasking and time management skills
• Professional, dependable, and highly accountable
• Comfortable working in a structured, fast-paced environment

Nice To Haves

• Experience with QAD or similar ERP systems

Responsibilities

• Own and manage customer accounts, driving customer satisfaction, sales growth, and margin goals
• Handle end-to-end order management: quotes, order entry, tracking, delivery updates, and follow-up
• Act as a trusted resource to customers by resolving issues, processing credits/debits, and managing returns
• Partner cross-functionally with Operations, Engineering, and Outside Sales to ensure seamless execution
• Navigate high-volume workflows, including: 50–75 complex orders daily (multiple line items), 200+ emails/day or 45 inbound calls when on phone rotation
• Rotate weekly between email-based and phone-based support, balancing responsiveness with accuracy
• Use systems like QAD and Felix for quoting, order entry, inventory, and tracking
• Manage shipping logistics and routing decisions, ensuring correct carriers, billing types, and delivery details
• Conduct thorough contract and order reviews to ensure accuracy and prevent costly errors
• Maintain clear, detailed documentation in a fully paperless environment

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed