Sales Support Specialist

Sinclair Manufacturing Company • Norton, MA

2d • Onsite

About The Position

The Sales Support Specialist plays a crucial role in assisting customers, processing orders, and supporting the sales team. This position involves a variety of tasks including customer service, order management, sales team assistance, and general administrative duties. The specialist will also collaborate with various departments to ensure smooth sales operations and customer engagement. A key aspect of this role is understanding and adhering to Sinclair's Quality Management System (QMS) and Quality policy, and communicating customer complaints to the Quality department as needed.

Requirements

• Bachelor’s degree or equivalent or 2+ years of typical office and CRM software experience.
• Advanced proficiency in Microsoft Excel required.
• Ability to manage multiple tasks, prioritize effectively, and work independently with minimal supervision.
• Ability to read and understand business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from customers and team members.
• Ability to work with basic mathematical concepts.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Regularly required to stand, talk, and listen.
• Ability to ascend and descend stairs.
• Ability to sit for prolonged periods of time.
• Occasionally required to sit and reach above shoulders.
• Occasionally lift and/or move up to 10 pounds.
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, and depth perception.

Nice To Haves

• Professional, outgoing, personable, and a good conversationalist.

Responsibilities

• Assist customers by addressing inquiries, resolving complaints, and providing information about products and services.
• Process sales orders and returns, communicate shipments, and ensure timely delivery of products.
• Maintain accurate records of transactions and update databases.
• Support the sales team by preparing reports, managing sales tracking tools, maintaining spreadsheets, and providing data analysis.
• Perform clerical tasks such as scheduling meetings, coordinating visitor screening, and maintaining documentation related to sales operations.
• Collaborate with purchasing, engineering, accounting, production, quality, and shipping departments.
• Become familiar with Sinclair’s QMS requirements as they relate to office administration.
• Have knowledge and understanding of Sinclair Quality policy.
• Communicate customer complaints to Quality as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level