Sales Support Specialist

Superior Plus Propane Talent Acquisition

28d • CA$49,100 - CA$61,350 • Hybrid

About The Position

As a member of the regional team, the Sales Support Specialist reports to the Sales Support Manager and is responsible for assisting them and sales representatives in their daily sales-generating activities. In addition, this role will support the vision, mission, and Superior Propane's values and objectives by ensuring that all procedures, policies, and processes in place are applied to provide customers with excellent customer service and so facilitate the customer experience with the enterprise.

Requirements

• High school/GED or equivalent career experience
• One (1) to three (3) in a similar role
• Excellent Computer skills (Word, Excel, PowerPoint, etc)
• Ability to multi-task and work to multiple deadlines
• Excellent written and verbal communication skills
• Business acumen, analytical skills
• Team player with a customer service focus

Nice To Haves

• Experience with Salesforce and ADDs experience is an asset

Responsibilities

• Provide ongoing support to the Sales Support Manager and Field Sales Team (Territory Sales Representatives, Key Account Managers, Business Development Representatives, etc) on a variety of systems (Salesforce, ADDs, ATLAS, FSM)
• Receive and assign new sales leads via Salesforce
• Monitor tender sites such as Construct Connect, Biddingo, Merx, and NBBON and assign to Field Sales Team for follow-up & support with Request for Proposal/bid documents (HSE & Insurance)
• Receive and complete net new account, new location, or Change of Ownership setup requests from the Field Sales Team using Salesforce, ADDs & FSM
• On-boarding, training & continued support of new and existing representatives (refresher training, reminders)
• Overall Quality Control to ensure accuracy within our systems and setups
• Weekly & Monthly reporting to and for customers as well as Sales & Operations teams (volume, assets, delivery history reporting)
• Monthly preparation of the commission statement validation process and subsequent liaison with the Field Sales Team and Financial Analyst
• Administration and Resolution of account maintenance items to correct inaccuracies (including but not limited to: phone number, mailing address, email address, tank size/quantity, price per litre, Purchase Order, location directions, cylinder reconciliation, active VS inactive delivery locations, account consolidation and credit/rebill requests)
• Special Projects as required (including but not limited to: tradeshow support, vendor setups, Ad Hoc requests from Sales Leadership, stakeholder calls (administrative portion), fixed price support & marketing team support)
• Other duties as required

Benefits

• Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up.
• Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.
• Flexible hybrid work options
• State-of-the-art tools and technologies
• Performance-based incentives
• Comprehensive benefits and retirement plans with matching contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED