Sales Support Specialist
About The Position
At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. As a Sales Support Specialist, you will support daily customer and sales operations for Baxter's cardiac monitoring business. You will manage orders, maintain customer accounts, support lead management activities, coordinate with third-party partners, and help resolve customer inquiries. Success in this role is measured by accuracy, responsiveness, customer satisfaction, and operational efficiency. You will be part of the Customer Operations and Sales Support team, partnering closely with Sales, Customer Service, Operations, Logistics, and external vendors to deliver a best-in-class customer experience. The team is focused on service excellence, continuous improvement, and supporting customers with the tools and solutions they need to improve patient care.
Requirements
- High school diploma or equivalent.
- 1+ years of customer service, sales support, account support, order management, or related experience.
- Experience processing orders, maintaining customer accounts, or supporting operational workflows.
- Experience working with billing, pricing, account management, or customer records.
- Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Nice To Haves
- Experience working with CRM systems, NetSuite, Validic, or similar customer management platforms preferred.
- Experience in healthcare, medical device, patient support, or other regulated industries preferred.
- Experience supporting inventory management, logistics, shipment coordination, or warehouse-related processes preferred.
Responsibilities
- Process, review, and track customer and sales orders in accordance with established procedures and quality standards.
- Respond to customer, patient, and sales inquiries related to orders, inventory requests, shipment tracking, and account support.
- Create and maintain customer accounts in NetSuite and Validic, ensuring accurate documentation, billing, and pricing information.
- Document customer interactions, transactions, and account updates within company systems to maintain compliance and data integrity.
- Support lead processing and new account setup activities that contribute to business growth.
- Partner with Baxter's third-party warehouse provider to investigate and resolve delayed, missing, or damaged shipments.
- Prepare operational reports, maintain exception logs, and escalate customer or patient concerns in accordance with company procedures.
- Assist with inventory activities, including intake, tracking, and recycling of cardiac monitoring devices, while contributing to team productivity and service goals.
Benefits
- medical and dental coverage that start on day one
- insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
- Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
- 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
- Flexible Spending Accounts
- educational assistance programs
- paid holidays
- paid time off ranging from 20 to 35 days based on length of service
- family and medical leaves of absence
- paid parental leave
- commuting benefits
- Employee Discount Program
- Employee Assistance Program (EAP)
- childcare benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
