INTERNAL APPLICANTS ONLY - Sales Support Specialist (Hybrid)

Lakeshore Learning Materials•Carson, CA

1d•Hybrid

About The Position

We are currently seeking a Sales Support Specialist to join our team. This role sits at the intersection of Sales Operations and Customer Success, driving seamless customer rollouts, white-glove installation experiences and operational excellence. You will partner closely with Sales and cross-functional teams to manage customer projects end to end—ensuring every deployment is executed smoothly, efficiently and with a premium-service mindset. Please note that this position is open to internal candidates only. External candidates who apply will not be considered for this role.

Requirements

3+ years of experience in sales operations, customer success, project coordination or a related customer-facing operational role
Proven experience managing customer rollouts, deployments or installation-based projects with multiple stakeholders
Strong understanding of white-glove service delivery and high-touch customer experiences
Demonstrated ability to coordinate cross-functional teams including Sales, Logistics, Installation and Operations
Excellent organizational and project management skills with the ability to manage multiple initiatives simultaneously
Strong written and verbal communication skills, with experience communicating directly with customers and internal teams
Ability to proactively identify risks, solve problems and drive resolutions with minimal escalation
Experience with inventory management, order processing or logistics coordination preferred
Comfortable working in fast-paced, deadline-driven environments while maintaining attention to detail
Proficiency with CRM systems and Microsoft Office (Excel, Word, Outlook)
Commitment to ensuring an impeccable, end-to-end customer experience, with a strong focus on service quality, attention to detail and customer satisfaction throughout the project and installation life cycle

Responsibilities

Support day-to-day Sales Operations by collaborating with Inside and Outside Sales to plan, coordinate and execute customer rollouts and project-based engagements
Serve as the primary point of contact for white-glove customer projects, acting as the operational liaison between customers, Sales, Installation, Logistics and internal stakeholders to deliver a seamless, high-touch experience
Own the execution of assigned sales territories and customer projects, proactively managing timelines, inventory readiness, logistics and installation coordination to ensure successful outcomes
Coordinate customer deployment and installation projects from order through completion, ensuring all requirements are met and service expectations are exceeded
Anticipate and resolve risks or issues by working cross-functionally to maintain momentum and minimize disruption to customer projects
Maintain clear, professional communication with customers and internal teams through written and verbal correspondence, ensuring alignment and transparency throughout the project life cycle
Advocate for the customer by ensuring projects are delivered on time, within scope and in accordance with white-glove service standards
White-glove rollout and installation coordination
Customer project and deployment management
Expedited freight and logistics coordination
Issue resolution and cross-functional problem solving
Inventory requests, order support and new account setup