INTERNAL APPLICANTS ONLY - Customer Support Group Coordinator (Hybrid)
About The Position
In this role, you’ll be the organized center of gravity for our Customer Support Group —the person who keeps installation and service projects moving smoothly from start to finish. You’ll coordinate internal teams and outside vendors, keep project records and finances accurate, arrange travel and resources, and make sure everyone involved has the right information at the right time. It’s a fast-paced, wear-many-hats role for someone who loves bringing order to a lot of moving parts—and your work helps get the products that support teachers, families, and children exactly where they need to be. Please note that this position is open to internal candidates only. External candidates who apply will not be considered for this role.
Requirements
- High school diploma or equivalent
- 1+ year of project or operations coordination experience
- 1–2 years of administrative or professional office experience, ideally including customer service
- Strong administrative and organizational skills
- Proficient in Excel, Word, and Outlook
- Clear, professional written and verbal communication
Nice To Haves
- Knowledge of Salesforce.com and SAP
- A college degree
- Incredibly organized and stay calm under deadline pressure, with a knack for juggling many moving parts at once
- Strong sense of urgency and a genuine, pitch-in-where-needed attitude
- Love helping people and take an egoless, collaborative approach to getting great work done
- Catch the small details and solve everyday problems with sound, practical judgment
Responsibilities
- Help book and coordinate installation and service projects from start to finish—tracking timelines and quality, and flagging issues early so delivery stays smooth
- Coordinate internal labor and scheduling across multiple concurrent projects, and arrange employee travel including flights, hotels, and rental cars
- Work with third-party vendors to arrange and book services, and serve as a reliable day-to-day point of contact for labor teams and service providers
- Keep project records accurate and up to date in Salesforce—labor assignments, service bookings, and order details—and reconcile orders as each project wraps
- Handle the numbers behind each project: process payroll, mileage, and expense reimbursements for the internal labor team, reconcile vendor invoices, and track expenses to help keep projects on budget
- Keep everyone in the loop—share employee updates on process, training, and project details, coordinate cross-team meetings, and write clear, professional correspondence for internal and external partners
Benefits
- Pay local market wages for employees that reside within Los Angeles and Orange Counties.
- Hourly rate between $20.19-$23 depending on relevant experience & skillset.
- Bonus eligible
- Paid leave for new parents to support work/life balance and family bonding
- Excellent medical/dental and vision coverage—EPO, PPO and HSA
- 401(k) retirement plan with company contribution
- Flexible benefits—choose what you like, ignore the rest
- On-site preschool for our employees’ children
- On-site employee gym for all levels/fitness needs
- Generous employee discount
- Casual dress
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
