INTERNAL APPLICANTS ONLY - Customer Support Group Coordinator (Hybrid)

Lakeshore Learning Materials, LLC•Carson, CA

3d•$20 - $23•Hybrid

About The Position

In this role, you’ll be the organized center of gravity for our Customer Support Group—the person who keeps installation and service projects moving smoothly from start to finish. You’ll coordinate internal teams and outside vendors, keep project records and finances accurate, arrange travel and resources, and make sure everyone involved has the right information at the right time. It’s a fast-paced, wear-many-hats role for someone who loves bringing order to a lot of moving parts—and your work helps get the products that support teachers, families, and children exactly where they need to be.

Requirements

High school diploma or equivalent
1+ year of project or operations coordination experience
1–2 years of administrative or professional office experience, ideally including customer service
Strong administrative and organizational skills
Proficient in Excel, Word, and Outlook
Clear, professional written and verbal communication

Nice To Haves

Knowledge of Salesforce.com and SAP
A college degree
You’re incredibly organized and stay calm under deadline pressure, with a knack for juggling many moving parts at once
You bring a strong sense of urgency and a genuine, pitch-in-where-needed attitude
You love helping people and take an egoless, collaborative approach to getting great work done
You catch the small details and solve everyday problems with sound, practical judgment

Responsibilities

Help book and coordinate installation and service projects from start to finish—tracking timelines and quality, and flagging issues early so delivery stays smooth
Coordinate internal labor and scheduling across multiple concurrent projects, and arrange employee travel including flights, hotels, and rental cars
Work with third-party vendors to arrange and book services, and serve as a reliable day-to-day point of contact for labor teams and service providers
Keep project records accurate and up to date in Salesforce—labor assignments, service bookings, and order details—and reconcile orders as each project wraps
Handle the numbers behind each project: process payroll, mileage, and expense reimbursements for the internal labor team, reconcile vendor invoices, and track expenses to help keep projects on budget
Keep everyone in the loop—share employee updates on process, training, and project details, coordinate cross-team meetings, and write clear, professional correspondence for internal and external partners