Sales Support Specialist

THE rAVe Agency•Chapel Hill, NC

8d•Remote

About The Position

The Sales Support Specialist provides operational support to the sales team, working closely with the Global Accounts Director. This role is responsible for maintaining momentum across active opportunities by managing client communications, tracking pipeline activity, and ensuring internal systems and workflows remain accurate and up to date. This is a non-selling role, focused on supporting the sales process through organization, proposal development, and execution. The Sales Support Specialist plays a critical role in advancing opportunities, preparing client-facing materials, and ensuring smooth, well-documented handoffs to the project team. This is a part-time, remote position with an anticipated workload of 20–25 hours per week. Work hours may vary based on business needs, client meetings, and project timelines. Candidates must reside in North Carolina, Ohio, or Texas.

Requirements

1-3 years of professional experience in B2B (business-to-business) sales support, sales coordination, or inside sales
Experience working in a CRM-driven environment
Strong organizational skills with the ability to manage multiple priorities
Excellent written and verbal communication skills
Applicants must be authorized to work in the United States for any employer.

Nice To Haves

Bachelor’s degree in a related field
4+ years of professional experience in B2B (business-to-business) sales support, sales coordination, or inside sales
Experience with the software tools used in this role, including PandaDoc and Monday.com

Responsibilities

Support active client opportunities by managing communications, tracking pipeline activity, and ensuring consistent follow-up
Draft and send follow-up communications based on client conversations, proposals, and next steps
Coordinate meeting scheduling and manage calendars with clients and internal stakeholders
Maintain CRM accuracy and ensure all pipeline activity, client notes, and next steps are properly documented
Track proposals, client responses, contract terms, renewals and sponsorship timelines
Assist with building, formatting, and updating client proposals, scopes of work, and quotes using PandaDoc
Prepare and transition finalized scope details into project management tools (e.g., Monday.com), including creation of structured project boards
Coordinate internal scope alignment prior to contract execution to ensure seamless transition from sales to project management teams
Build targeted outreach lists and support identification of new opportunities (trade shows and PR activity)
Maintain standardized proposal templates and ensure consistency across client-facing materials
Support organization and upkeep of CRM, PandaDoc and internal workflows as needed
Support small client-related tasks, internal initiatives, and marketing efforts as needed
Performs other job duties as assigned.