Sales Support Specialist

Johnson Controls • New York, NY

8d • $29 - $40 • Onsite

About The Position

The Sales Support Administrator role is accountable for virtually all aspects of processing orders secured by the sales team and ensuring booking packages are completed within a 30-day period of order date. The individual is the main point of contact for sales to resolve gaps in booking materials, order information, customer master data, and payment/billing details for orders they process. The Sales Support Administrator roles will report to local sales managers and have joint accountability to the Fire Domain program leader.

Requirements

• 5-10 years related order processing, office management, AR, AP and/or credit.
• Paralegal experience
• Proficiency in a Windows operating environment, including e-mail and Microsoft Office software.
• Strong interpersonal skills and decision-making ability.
• Effective and professional communication and organization skills.
• Experience using Sales Force.

Responsibilities

• Processing Orders from Customers to JCI through our branch sellers
• Pre-upload review
• Review Booking Checklist for each job
• Sales Admin gathers missing items OR pushes back to salesperson PRIOR to submission
• Ensure Original proposal and contract/PO
• Review PO for accuracy and content
• Pursue Customer signatures
• Create/Align Accurate Customer Master
• New Customer creation in ERP
• Obtain Certificates Insurance Certificate Tax Exempt Certificate
• Validating credit level
• Initiate Legal Review
• Ensure the DOA process for booking is followed and all approvals are obtained
• Work through the Government compliance process and approval
• Process Change Orders
• Coach sellers for process improvement
• Weekly call on booking progress
• Monthly Metrics review
• First Pass Yield of orders through the process
• Deals left after close
• Aged POs
• Letter of Intent booking resolution
• Bid and Performance Bond Requests
• Pre-Qualification for pre bids
• Support Dispute Management as needed
• OTC Management
• Contribute to delivering the annual secured volume by acting as a strong liaison between the Sellers, Sales leaders, Sales BPLs, and the Sales Support Admin personnel.
• Maintain awareness on results and countermeasures for underperforming markets.
• Support the domain and OTC team by building targeted improvement plans.

Benefits

• competitive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed