Sales Support Specialist

Blevins Inc • Nashville, TN

1d • Onsite

About The Position

We are seeking a motivated and detail-oriented Sales Support Specialist to join our team in the crawlspace encapsulation and basement waterproofing industry. The ideal candidate will play a pivotal role in supporting the sales team by managing customer inquiries, streamlining processes, and ensuring the seamless execution of sales operations. This role requires a proactive individual with excellent communication and organizational skills who can thrive in a fast-paced environment.
Blevins, Inc. has a long history of success both in sales and profits and in building a culture of being a positive, rewarding work environment. Family owned for over 50 years, the company takes pride in being a leader in its industry and cultivating a spirit of continuous improvement. Each branch location is a free-standing profit center within the multi-branch company.

Requirements

• Previous experience in sales support, customer service, or a related role.
• Proficiency with CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Problem-solving mindset with a proactive approach to addressing challenges.
• Team player with a collaborative mindset.
• Attention to detail and ability to multitask effectively.
• Strong interpersonal skills to build relationships with customers and team members.
• Ability to adapt and thrive in a dynamic, fast-paced environment.

Nice To Haves

• Knowledge of the crawlspace encapsulation and basement waterproofing industry is preferred.

Responsibilities

• Assist sales representatives in managing leads, quotes, and customer accounts.
• Conduct research to identify prospects and make initial contact via phone, email, or print.
• Prepare and process sales orders, ensuring accuracy and timely follow-up.
• Track sales metrics and generate reports to support team performance analysis.
• Act as the first point of contact for customer inquiries, providing product and service information.
• Resolve customer concerns related to orders, delivery schedules, and pricing.
• Collaborate with the sales team to maintain high customer satisfaction levels.
• Coordinate with the warehouse and logistics teams to ensure product availability.
• Monitor inventory levels and work with the Purchasing Team to ensure proper stocking levels.
• Maintain accurate records of sales transactions and customer interactions in the CRM system.
• Collaborate with the Marketing Team on the development and launch of promotions and sales initiatives.
• Organize and distribute marketing materials to the sales team and customers.
• Manage schedules for product training and sales presentations.
• Stay updated on trends and advancements in crawlspace encapsulation and basement waterproofing.
• Develop a deep understanding of company products and services to better assist customers and the sales team.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) Plan
• 4% employer match
• Profit Sharing
• Generous paid vacation
• Sick time
• 8 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed