Sales Support Specialist
About The Position
At Baxter, we are deeply connected by our mission to save and sustain lives. No matter your role, your work has a direct impact on helping healthcare providers and patients around the world. As a Sales Support Specialist, you will play an important role in supporting customers, patients, and sales teams by ensuring smooth order processing, accurate account setup, and exceptional service throughout the customer journey. Your work will help deliver a seamless experience while supporting Baxter's cardiac monitoring business and our mission to save and sustain lives. In this role, you will serve as a key connection point between customers, patients, sales representatives, third-party partners, and internal teams. Through accurate execution and responsive support, you will help ensure customers receive the products and services they need while contributing to operational excellence and business growth.
Requirements
- High school diploma or equivalent.
- 1+ years of customer service, sales support, account support, order management, or related experience.
- Experience processing orders, maintaining customer accounts, or supporting operational workflows.
- Experience working with billing, pricing, account management, or customer records.
- Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Nice To Haves
- Experience working with CRM systems, NetSuite, Validic, or similar customer management platforms preferred.
- Experience in healthcare, medical device, patient support, or other regulated industries preferred.
- Experience supporting inventory management, logistics, shipment coordination, or warehouse-related processes preferred.
Responsibilities
- Process, review, and track customer and sales orders in accordance with established procedures and quality standards.
- Respond to customer, patient, and sales inquiries related to orders, inventory requests, shipment tracking, and account support.
- Create and maintain customer accounts in NetSuite and Validic, ensuring accurate documentation, billing, and pricing information.
- Document customer interactions, transactions, and account updates within company systems to maintain compliance and data integrity.
- Support lead processing and new account setup activities that contribute to business growth.
- Partner with Baxter's third-party warehouse provider to investigate and resolve delayed, missing, or damaged shipments.
- Prepare operational reports, maintain exception logs, and escalate customer or patient concerns in accordance with company procedures.
- Assist with inventory activities, including intake, tracking, and recycling of cardiac monitoring devices, while contributing to team productivity and service goals.
Benefits
- Medical and dental coverage that start on day one
- Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
- Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
- 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
- Flexible Spending Accounts
- Educational assistance programs
- Paid holidays
- Paid time off ranging from 20 to 35 days based on length of service
- Family and medical leaves of absence
- Paid parental leave
- Commuting benefits
- Employee Discount Program
- Employee Assistance Program (EAP)
- Childcare benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
