Sales Support Specialist

MPSW • Phoenix, AZ

13d • Onsite

About The Position

For over 45 years, MPSW has been a trusted source for engineered HVAC solutions in Arizona. We represent top-tier manufacturers and provide technical sales support for nearly every system type—backed by expert design assistance, energy analysis, and application know-how. At MPSW, we’re team-driven, service-focused, and always moving forward. If you're a self-starter who values collaboration and wants your work to make a real impact, you’ll fit right in here. The ideal candidate must be detail and customer service-oriented and have excellent organizational skills. Position requires a high level of correspondence with sales team, customers and vendors. Must be strong in Microsoft applications and be able to work well with others in a fast-paced & high-volume environment.

Requirements

• Associate Degree in Business or related field
• 3-5 years of administrative/sales support experience
• Strong computer skills in Microsoft Word, Excel, PowerPoint, Outlook, and CRM databases
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Mental stamina for problem solving and prioritizing multiple tasks.

Nice To Haves

• HVAC, Mechanical Contracting, Engineering or Construction industry experience a plus

Responsibilities

• Responsible for data entry and maintenance of job information in CRM database including generating and distributing the weekly reports to the Sales team
• Order management: prepare and verify sales orders for production
• Track warranty claims and HVAC manufacturer’s transactions
• Weekly attendance of Sales meeting
• Maintains job files for the sales team
• Planning and coordinating customer appreciation events and factory visits
• Coordinate customer care packages, keeping novelty through a unique/customized approach
• Maintaining a calendar on key trade association events and trip planning – particularly Data Center and Industrial events
• Creating collateral materials/pitch decks relevant to specific customer engagements
• Providing internal customer service support, both locally and across multiple offices
• Job reconciliations
• Accounting and invoicing
• Service and Warranty (coordinating tech trips for startups, and commissioning support for pump houses, skids etc.)
• Cross-territory coordination
• Ability to multi-task, prioritize and strong organizational skills are essential
• Experienced in customer service, enjoy working both independently and in a fast-paced sales team environment
• Performs other duties as assigned
• Flexibility to work weekends as required

Benefits

• Equal Opportunity Employer
• Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree