Sales Support Specialist

Freudenberg•Hopkinsville, MI

About The Position

The Sales Support Specialist will be responsible for maintaining daily communication with the Sales & Engineering team, preparing and analyzing various reports, and managing customer service and order management functions. This role also involves operational and administrative responsibilities, including data management, supporting accounting activities, and collaborating with cross-functional teams to improve efficiency and participate in continuous improvement initiatives. The position requires adherence to all Health, Safety, and Environment (HSE) requirements.

Requirements

Associate’s degree in Business Administration, Supply Chain, Sales & Marketing or related field or equivalent experience.
2 to 3 years of experience in a manufacturing or technical environment preferred.
Proficiency in Microsoft Office, especially Excel (data organization and analysis), PowerPoint, TEAMS.
Experience with CRM and SAP systems preferred.
Strong analytical skills to evaluate orders, forecasts, inventory, and demand planning data.

Responsibilities

Maintain daily communication with Sales & Engineering team.
Prepare and analyze reports including forecasts, pricing, sales and profitability, customer share.
Monitor market segments and customer trends.
Prepare presentations, reports, and product materials.
Verify and maintain pricing files in accordance with contracts and Long-Term Agreements.
Track and manage NDA renewals.
Monitor customer portals for scorecards and performance matrix, identifying improvement opportunities.
Process customer orders including EDI, ASN, returns, and order confirmations.
Ensure pricing accuracy and compliance with agreements.
Monitor and download customer forecast data from portals.
Coordinate with Planning and Shipping to mitigate delivery risks.
Manage shipment activities, including expedites, tracking, and proof of delivery.
Respond to customer inquiries promptly and professionally.
Investigate and resolve order, pricing, and invoice discrepancies.
Act as backup for other CSR team members as required.
Create and maintain material master data in SAP.
Support Accounting activities including payments, credits, debits and returns.
Create purchase requisitions for internal and external vendors.
Setting up new customer accounts.
Maintain accurate electronic and hard copy records.
Collaborate with cross-functional teams to improve order processing efficiency.
Participate in Continuous Improvement initiatives.
Comply with all Health, Safety, Environment (HSE) requirements.
Perform other duties as assigned.