Sales Support Specialist

TRG•Westlake, OH

About The Position

The Sales Support Specialist is responsible for handling tasks (Sales and Customer interaction) for their assigned sales team. This position works internally and with customers on day to day issues and activities.

Requirements

Associates Degree Required.
At least 2 years of experience in an administrative support role is required.
Ability to successfully pass a criminal background check.
Ability to prioritize multiple projects in a fast-paced environment.
Accuracy, organization, and attention to detail are required to coordinate all aspects of position.
Excellent communication skills to coordinate with other departments involved in process.
Good clerical skills, computer, and data entry skills are required.
Experience with MS Office Suite required.
Must maintain regular and reliable attendance to the satisfaction of management.
Must be able to operate a computer and other position related technologies.
Must be able to clearly and confidentially communicate with TRG employees, customers, and other stakeholders.
Must adhere to TRG Values at all times.

Nice To Haves

Prior experience with Salesforce.com (SFDC) is preferred.

Responsibilities

Assists assigned sales team in working with customers to build their own quotes, obtain purchase orders from customers, follow up with customers and internal TRG personnel to resolve issues related to orders, quotes, and invoices.
Emails Customers about Repair Orders or Purchase Orders that need attention.
Acts as a POC to customers for assigned team as needed
Responsible for communicating with customers on past due invoice as requested
Resolves post-order issues – works with customers to resolve complaints.
Communicates with assigned sales team’s existing customers (mainly by email and phone) to see if they require any assistance from designated Account Executives or if they need any new quotes.
Creates reminders to follow-up with assigned sales team members’ customers regarding recent orders using tracking information received from Procurement Specialists.
Assists with contract renewals.
Works with Procurement Specialists to ensure smooth order process for assigned sales team. Handles back orders to ensure a quick resolution.
Maintains a constant dialogue with assigned sales team and direct customers. Acts as a back-up customer contact when assigned sales team members are out of the office.
Works with their assigned sales team to develop and help execute account strategies that lead to increased results from existing accounts and ensure that the revenue from run-rate business is increased.
Performs proactive management of team’s SFDC– regularly reviews neglected account reports for each assigned sales team member, ensuring close dates are valid, along with updating contact info as needed. Understands all aspects of SFDC and acts as an asset to the sales team. Works with Procurement Specialists and distributors to find substitute products in the event of long back-order times; researches costs of replacement products.
Works directly with vendors and distributors as needed.
Works with assigned Account Executives to obtain special pricing
Works with Accounts Payable to follow up on Sales Teams Aging / Historical Reports
Works with Sales Team to get PRs, DRs, and PCs renewed. Originations are managed by assigned rep.
Assists Senior Sales Executives and Accounting personnel to help resolve past due invoices.
Assist with the development of customer Presentations including gathering information for customer presentations, putting together literature folders, etc.
Continuing education around products offered by each vendor including attending learning sessions with vendors.
May need to travel as required for meetings and/or training.
May be involved in the planning, organization, and implementation of special events, specific projects, or program changes.
Employee may be asked to complete related duties other than those indicated above as assigned by their supervisor.