Sales Support Specialist

Airgas•Denver, CO

6d•Onsite

About The Position

The Sales Support Specialist will serve as a liaison between the Sales Team and various internal departments, including Strategic Account Managers, Account Managers, National Account Managers, District Managers, Regional Vice-Presidents, Accounts Receivable, and Operations. The role’s primary objective is to coordinate non-customer-facing sales activities to support the North Region Sales team in achieving their targets.

Requirements

High School Diploma or GED is required.
3+ years of customer service experience.
Effective verbal and written skills to help build alignment across departments and with external partners.
A thoughtful approach to tasks with a high level of attention to detail and precision.
An ability to prioritize needs and manage multiple workflows with care and precision.
A collaborative spirit with the ability to work with focused initiative to meet team timelines.
Detailed product research capabilities to find the best solutions for our customers.
A positive attitude and a sincere eagerness to learn and grow with the Airgas family.
Experience supporting inclusive environments and the ability to foster understanding across various personalities and teams.

Nice To Haves

Proficiency in Microsoft Office/Google Suite and experience with ERP and CRM software are preferred (SAP, Salesforce, etc.)
A background in the Packaged Gas/Welding Supply industry is a plus.
An associate’s degree or equivalent professional experience; we value the unique perspective you bring to the team.

Responsibilities

Support our outside sales and branch teams by providing thorough administrative assistance, including order entry, quotation generation, account set-up, and more.
Manage the full order lifecycle: including processing, modifications, and cancellations, while ensuring real-time tracking accuracy.
Monitor and resolve back-order statuses, proactively communicating timelines and providing formal proof of delivery to stakeholders.
Work closely with our logistics teams and vendors to ensure that customer needs are met with excellent precision and care.
Serve as a point of contact for both internal and external customer inquiries, ensuring every interaction is handled with a supportive and helpful approach. This includes resolving complex customer inquiries and order discrepancies with a focus on first-contact resolution.
Contribute to the success of our internal processes by identifying opportunities to align our workflows for better efficiency.
Engage in cross-training to partner with and provide collaborative support for the Sales Support Manager, ensuring team stability and shared knowledge.
Research products and nurture external vendor relationships to partner on product availability and confirm transparent pricing for our clients.