Sales Support Specialist

MillerKnoll•New York, NY

2d•$26 - $28•Hybrid

About The Position

Maharam is the leading creator of textiles for interiors, recognized for its rigorous and holistic commitment to a range of disciplines including product, graphic, and digital design, as well as art and architecture. The company is known for its aesthetic and industrial innovation, guided by principles of utility, technology, tradition, luxury, and environmental impact. Maharam's purpose is 'design for the good of humankind,' striving to redefine modern for the 21st century and support causes that align with its values to build a more sustainable, equitable, and beautiful future. This role is an inside component of a "localized" sales team, working alongside a Sales Representative. The Sales Support Specialist will provide support for client contact via incoming/outgoing phone calls, emails, and showroom visits, and offer direct assistance to representatives as an inside partner. Additional job-related/territory duties and showroom responsibilities are also part of the role.

Requirements

Well-honed in-person customer service experience.
Superior telephone skills.
Ability to handle problem resolution professionally and with confidence (e.g., price, delivery, quality, or installation problems).
Organized and able to multitask.
Desire to work as part of a team.
Excellent communication skills, both written and verbal.
Computer savvy with working knowledge of MS Office (Outlook, Excel, Word) and ability to learn Maharam-specific computer functions.
2-4 years of customer service experience.

Nice To Haves

A bachelor’s degree or equivalent is preferred.

Responsibilities

Interact with clients, guiding them through the showroom experience and discussing the sales line.
Handle client contact, including inventory inquiries, order placement, sample requests, product information, and project-specific follow-up.
Assist representatives as an inside partner for project system maintenance, sample requests, selecting alternates, and follow-up communication with clients.
Perform miscellaneous duties such as local showroom sample inventory maintenance and maintaining the work environment to Maharam standards.