Sales Support Specialist

iTECH DIGITAL•Indianapolis, IN

7d•$65,000 - $75,000•Onsite

About The Position

THE COMPANY iTech Digital Security is a 26-year-old national security integration company headquartered in Indianapolis. We install and service access control, video surveillance, and integrated security systems for commercial clients, franchise networks, and national brands across the country. We are not a startup. We are not a call center. We are a tight, experienced team that takes pride in doing things right the first time and building relationships that last decades. We move fast. We hold high standards. We expect the people around us to do the same. THE ROLE This is a high-visibility, high-responsibility position that sits at the center of our revenue operation. You will work directly alongside our Sales Director — one of the most experienced relationship-driven sales professionals in the industry — supporting the full lifecycle of our national account business. This is not a data entry job. This is not an "assistant" role where you forward emails and fill out forms. This is a role for someone who thinks, anticipates, communicates, and executes at a level that makes the people around them better. If you're sharp, fast, professional, and take genuine pride in doing things right — this is an exceptional opportunity. You will learn how national accounts are built and managed at the highest level. You will be trusted with real responsibility from day one. If you need to be hand-held, prefer a slow pace, or consider "good enough" acceptable — this is not the right fit.

Requirements

Exceptional written and verbal communication — not adequate, exceptional
The kind of intelligence that shows up as speed, accuracy, and anticipation — not just credentials
Extreme attention to detail that you apply consistently, not selectively
Professional maturity — you know how to handle clients, pressure, and competing demands without drama
Proactive by nature — you don't wait to be told; you figure it out and execute
Background & Drug Screening required

Nice To Haves

Experience in sales support, operations, or customer-facing role in a B2B environment
Familiarity with CRM systems and operational tools
Exposure to construction, technical services, or field operations environments

Responsibilities

Own the preparation of quotes, proposals, and contracts with speed and precision
Draft detailed, accurate work orders that field technicians can execute without ambiguity
Coordinate equipment, resources, and logistics across internal teams to ensure jobs are set up to succeed before anyone steps on a client's site
Manage customer communication professionally — you are often the voice of iTech during critical moments of the customer journey
Maintain accurate records across our CRM and operational systems with zero tolerance for gaps or errors
Anticipate what the sales team needs before they ask for it
Support the onboarding of new accounts so that the first impression we make is the right one
Handle competing priorities, urgent requests, and fast-moving situations without losing composure or accuracy