Sales Support Specialist

Waterworks•Boston, MA

10d•$25 - $28•Onsite

About The Position

Waterworks is a luxury brand that has been elevating the bath and kitchen experience for over 40 years with exquisite fittings, fixtures, hardware, and more. The company values its people and fosters a highly collaborative, creative environment. Associates are empowered with extensive training, career growth opportunities, competitive salaries, bonus potential, and a comprehensive benefits package. Waterworks offers a generous PTO program, summer half days, a volunteer day, and observes federal holidays plus a floating holiday.

Requirements

2+ years administrative or project management experience.
Strong organizational skills.
Excellent verbal and written communication.
Proficient in Microsoft Office.

Nice To Haves

Art/Interior design or luxury retail/service experience preferred.
Rotating weekend flexibility may be required.
Licensed to drive preferred.
Ability to travel locally or out of state.

Responsibilities

Own order management process from pre-order through delivery while delivering exceptional customer-centric experiences to internal partners and external customers.
Manage all communications to internal departments and external clients to ensure order accuracy, timely delivery, and client satisfaction.
Manage and track all order reporting data.
Support the Showroom Sales Consultants in the sales efforts with pre-sale activities like quotes/order entry, sample requests, and processing and collecting payments.
Partner with Sales Consultant, Client Services, and Technical Support Team to resolve client issues in timely manner and to client's satisfaction.
Other duties and responsibilities as assigned.