Sales Support Specialist - NewStream Enterprises

SRC Holdings Corp.•Springfield, MO

About The Position

The Sales Support Specialist is responsible for interacting with new and existing customers to provide information in response to inquiries about products and services and to handle and resolve complaints and requests.

Responsibilities

Confer with customers by telephone or email in order to provide information about products and services in a professional manner
Identify new opportunities for revenue and improved service
Take details of customer complaints and/or requests and work to resolve them in a timely manner with the goal of maintaining Customer satisfaction
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Follow up to ensure that appropriate changes were made to resolve customers' problems
Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments
Refer unresolved customer grievances to designated departments for further investigation
Create MSOs for shipping and provide tracking information to customer upon request
Update customer account information
Support Account Managers in growing accounts, tracking efficiencies, and keeping resolution time to a minimum
Manage and maintain all communication needed between intercompany departments; Materials, Sales, Shipping/Receiving and Operations, Quality and Engineering
Develop and maintain relationships with current customer base
Manage the preparation and submission of daily, weekly, and monthly reports as needed for customers and internal sales department objectives and key performance indicators
Update quotes for existing customers on a regular cadence
Understand prospective client’s culture, product portfolio, competitive position, financial state, investment plan, organization structure and key decision makers
Function as liaison between client companies and operations staff
Assist the sales department staff with a variety of tasks as it pertains to event coordination
Provide ongoing account support on existing customers assigned by the account managers to meet or exceed identified KPIs
Conducting sales research and identify any new sales opportunities
Solid time-management skills with a problem-solving attitude and professionalism