Sales Support Specialist

Asus Computer International•Quebec, QC

9d•Hybrid

About The Position

ASUS has long been at the forefront of the information technology industry and although the company started as a humble motherboard manufacturer with only a handful of employees, it is now a dominant player in the global market and employs over 17,000 people in 50 countries around the world. ASUS makes products in almost every conceivable category of information technology, including PC components and peripherals, desktops, notebooks, tablets, servers and smartphones. ASUS innovation continues to be recognized by prestigious international media organizations, and our products are consistently acknowledged with CES Innovation, iF Design, Good Design, and Red Dot awards. Inspired by the In Search of Incredible brand spirit, ASUS won more than 11 awards every day in 2020 and ranks as one of Forbes’ World’s Best Regarded Companies and Fortune’s World’s Most Admired Companies. We are looking for a highly organized and proactive Sales Support Specialist to support our Public Sector under the business system group within the IT hardware and reseller channel business. This role is critical in managing day-to-day sales operations, coordinating with cross-functional teams, and ensuring accurate and timely execution of opportunities, orders, and reporting. The ideal candidate thrives in a fast-paced environment, has strong attention to detail, and can effectively support multiple stakeholders.

Requirements

3+ years of experience in sales support, inside sales, or order management (preferably in IT hardware or technology distribution).
Strong organizational skills with the ability to manage multiple priorities.
High attention to detail and accuracy in data and order processing.
Written and verbal communication skills in English.
Strong experience with CRM tools such as Salesforce.
Proficiency in Microsoft Excel (reporting, data tracking, analysis).

Nice To Haves

Experience working with public sector (Channel / OEM / partners/distributors) experience is a strong asset.
French is an asset.
Familiarity with ERP/order management systems is an asset.
Experience supporting public sector sales (RFPs, bids, tenders).
Ability to work in a fast-paced, deadline-driven environment.
Strong problem-solving skills and proactive mindset.
Team player with the ability to collaborate across functions.

Responsibilities

Provide day-to-day operational and administrative support to Public Sector team.
Manage and maintain sales opportunities in CRM (e.g., Salesforce), including updating deal details, stages, and shipped quantities.
Assist in preparing quotes, bids, forecast, stock and proposals.
Support multiple BDMs simultaneously and act as their backup when needed.
Coordinate business orders across internal teams including Product Management, Logistics, Accounting, and Order Processing team.
Manage allocation processes and ensure timely execution of orders.
Review orders for accuracy (pricing, SKUs, quantities) before processing.
Follow up, track and resolve order-related issues such as backorders, delays, discrepancies and customer requests.
Ensure smooth communication across all departments involved in the sales cycle.
Act as a point of contact for reseller partners and internal stakeholders for inquiries related to pricing, stock, and order status.
Provide timely communication on ETAs, shipment updates, and order progress.
Escalate complex issues to BDMs or appropriate internal teams.
Work closely with Product Management for product updates, SKU setup and lifecycle information.
Lead with Finance/Accounting on invoicing, credit applications, and any related issues.
Coordinate with Logistics on shipment tracking and delivery timelines.
Maintain organized records of supporting documents, bids, and sales files.
Assist with preparation of internal reports, presentations, and business reviews.
Support sales events, partner events, and industry trade shows (logistics, coordination, and on-site support as needed).
Occasionally national travel to support BDMs, customer meetings, or company events.
Perform other duties as assigned.