Sales Support Specialist (Promotional Products Industry)

Picnic Time•Moorpark, CA

4d•Onsite

About The Position

Picnic Time is a wholesale supplier of premium outdoor leisure, gift, and promotional products. The company was established in 1982 and is based in Moorpark, CA. Picnic Time focuses on creating quality products that are thoughtful, sustainable, and fun, with a mission to bring family and friends together to make lasting memories. The company operates based on 8 core values: Fun, Growth, Integrity, Collaboration, Innovation, Service, Productivity, and Passion.

Requirements

Great communication, organizational, and customer service skills.
Ability to work well collaboratively with a team of salespeople and production artists.
Proficiency in current versions of Google Suite, Word, and Excel.
Highly proficient in both written and spoken English.

Nice To Haves

1-3 years’ experience in the promotional products industry or solid business-to-business customer service or sales experience.
Basic skills in Adobe Photoshop.
Basic skills in accounting software similar to Microsoft GP/Salespad.

Responsibilities

Process all orders from intake to fulfillment, ensuring accuracy and efficiency.
Work closely with the sales team to transition quotes into accurate orders.
Answer order-related questions via phone and email, providing timely and accurate support.
Set up trucks for large orders and coordinate logistics to meet deadlines.
CC's MLR in all large orders to keep reps informed of sales in their territory.
Daily checks of sales batches to ensure orders are up to date- adding notes and following up with customers for payment and confirmation.
Perform image retouching, cleanup, modifications, and other basic graphic design work.
Assist sales by answering customer phone calls and inquiries as needed.
Support account managers and sales managers with order-related tasks.
Help keep the SAGE, ESP, and DC portals up to date, ensuring accurate product and pricing information.
Ensure all Standard Operating Procedures (SOPs) are current.
Assist with artwork configuration, ensuring proper file formats and approvals before production.
Distribute promotional emails to the team when the Promotional Sales Manager is unavailable to ensure consistent communication with distributors.
Occasional travel to promotional events to assist with sales presentations.
Support trade show logistics and on-site order processing when necessary.