Promotional Support Coordinator

Holland America Group•Santa Clarita, CA

4d•Remote

About The Position

This position is responsible for supporting the relevant Revenue Management teams by providing expertise in relation to creation, communication and support for our pricing & promotions. This role is critical in ensuring the product team delivers what is communicated through public offers, emails, direct mail and other communication channels.

Requirements

High School Diploma/GED/Associates degree
Minimum of 2 years’ related experience
Strong knowledge of POLAR Reservation System
Must be proficient in Microsoft Excel, Word and Outlook
Must have excellent proofreading skills
Excellent interpersonal skills and written communication skills
Attention to detail and organizational skills
Must be able to adapt to change, be flexible with changing priorities
Team player comfortable forging and maintaining relationships with colleagues in other departments
Quick learner
Professional demeanour, highly proactive with positive attitude
Work beyond normal business hours may be required occasionally to support business needs, projects or operational support that may be required outside of normal business hours or on weekends
Ability to self-manage time and tasks

Nice To Haves

Scope: This incumbent will need to fully understand the intent of varying Product Team initiated promotions and implement them into POLAR. This may require working with other experts, such as CSUS, to creatively problem solve and test how promotion will work in POLAR and how they display in other downstream system like princess.com, GDS and API feeds.
Problem solving: Must be able to trouble shoot reported errors with promo and pricing to find the root cause and a solution. Employee will need to understand complex relations between promo types and figure out how to get them to work together to reach the desired outcome.
Impact: The promos that this team builds are what enables guests to book cruises, specifically this enables casino to launch targeted special offers with not only contribute to Net Ticker Revenue, but also Onboard Revenue and Gaming Revenue.
Leadership: Coordinator must be able to work along multiple teams and ensure tasks are completed timely and correctly.

Responsibilities

Execute the promo build in Polar using self-created upload documents for each new campaign and/or set of promos.
Gather information from Product Teams (PTs) and Market Planning about how each new promotions and program releases are intended to work including, but not limited to, pricing (CPRO), terms (PPCs), recaps (UTXT) and limits (CINV).
Oversee testing process to ensure desired outcome is attained before going “live”.
Liaise with internal experts (including CSUS) on the best way to set up each promo (flags, exceptions, etc.) to achieve goals of PTs and minimize Customer Service impacts
Identify, research and resolve questions and errors relating to promotions and Polar system data. Take support calls from Customer Service, Customer Relations and Group Services as first line of contact into the department.