Account Manager - Staples Promotional Products

Staples Inc. • Vaughan, ON

12h • Onsite

About The Position

Staples Promotional Products leads the industry with design expertise, best in class technology and inspiring creativity. SPP offers hundreds of customizable products – from coolers to notebooks – that allow companies to maximize brand recognition and reach thousands of people at a low cost.

Join Staples Promotional Products as an SPP Account Manager and become a key driver of client success and business growth. You’ll be at the forefront of connecting innovative, customizable products to enterprise clients, strengthening brand recognition, and fueling creative partnerships. If you’re passionate about customer satisfaction and thrive in a dynamic, collaborative environment, this role offers the opportunity to make a lasting impact while advancing your career.

Requirements

• Excellent interpersonal, communication, and presentation skills with a natural flair for sales.
• Strong organizational skills, attention to detail, and ability to prioritize multiple projects simultaneously.
• Exceptional customer service abilities, building trust through fulfilling commitments and resolving issues.
• Ability to drive and support company initiatives, demonstrating flexibility and positivity in fast-paced situations.
• Proficient in Microsoft Excel, Outlook, Word, and PowerPoint.
• Strong negotiation and analytical skills, comfortable developing creative solutions for clients.
• Self-motivated with high energy and enthusiasm, building collaborative relationships through open communication.
• Ability to stay current with new products and trends, providing merchandise solutions that meet client needs.
• Minimum of 3 years sales and/or customer service experience.
• Some travel is required; generally restricted to local office metropolitan area

Nice To Haves

• University or college diploma in sales or business or equivalent working experience within a B2B sales environment is preferred
• 3+ years sales or customer service experience, and a comfort in developing creative solutions for clients
• Experience in the Promotional Merchandise Industry strongly preferred.
• Experience with industry processes, including product decoration, quoting, and SAGE, is a plus
• CSP designation or CPSA graduate is preferred.
• Bilingual (English/French) is nice to have
• Thorough knowledge of company systems and processes is an asset.

Responsibilities

• Strategically plan and manage sales processes for key Enterprise Accounts, understanding client strategies and decision-making to maximize opportunities.
• Serve as the main point of contact for major accounts, ensuring contracts and program requirements are met with exceptional service.
• Collaborate with Strategic Account Managers and sales teams to facilitate and oversee quote requests ensuring accuracy and timely delivery.
• Oversee quote requests under for Enterprise and Non-Enterprise Accounts, coordinating with the Special Order Team for seamless fulfillment.
• Monitor and maintain account profitability, sharing results and insights with clients and internal teams as needed.
• Develop and update client plans for contracted accounts, ensuring alignment with company goals and client expectations.
• Act as a liaison between SPP and customers, addressing invoicing, service concerns, and ensuring complete satisfaction.
• Proactively engage past and existing clients to market new products, drive sales, and build lasting relationships.
• Secure new accounts through networking and prospecting, staying current with industry trends and innovative solutions.
• Host and attend team meetings, providing coverage and support as needed to achieve team sales and profit goals.

Benefits

• Inclusive culture with associate-led Business Resource Groups
• Vacation Allotment and Holiday Schedule
• Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree