Sale Support Specialist

ADU•Annapolis, MD

8d•Onsite

About The Position

Appliance Distributors Unlimited (ADU) is seeking a customer-focused Sales Support Specialist passionate about delivering an exceptional client experience. In this role, you'll partner closely with the Client Account Managers to guide customers through every stage of their purchasing journey, from the initial order to final project completion. You'll serve as a key point of contact, ensuring customers receive proactive communication, accurate information, and seamless support throughout the process. Success in this role comes from building strong customer relationships, anticipating needs, coordinating with internal teams, and resolving issues quickly to ensure every project is completed smoothly. You'll play an important role in delivering a customer experience, helping our sales team provide outstanding service. Join a collaborative team where your work directly impacts the customer experience, supports a high-performing sales team, and plays a vital role in every project's success!

Requirements

High school diploma or GED required.
Previous experience in customer service, administrative support, sales support, or a related role.
Sales experience preferred or the ability to support a sales-driven environment.
Strong computer proficiency, including Microsoft Office (Outlook, Word, and Excel).
Excellent organizational, time management, and multitasking skills.
Strong verbal and written communication skills.
Ability to provide exceptional customer service while managing multiple priorities in a fast-paced environment.

Nice To Haves

Experience in appliance sales, luxury retail, construction, home improvement, interior design, or a showroom environment.
Experience with ERP, CRM, or order management software.

Responsibilities

Review sales orders for completeness and accuracy.
Verify required documentation and communicate missing information to the Client Account Manager.
Contact customers regarding project timelines, delivery dates, and scheduling.
Perform two-week delivery confirmation calls.
Monitor and communicate appliance lead times.
Provide exceptional customer service before, during, and after the sale.
Initiate warranty and service requests and assist with issue resolution.
Manage client expectations through timely communication and proactive follow-up.
Greet and assist showroom visitors and direct them to the appropriate sales representative.
Assist with purchasing activities and delivery/install scheduling.
Maintain accurate customer records and documentation.
Complete required training, develop product knowledge, and follow company policies and procedures.
Perform other duties as assigned to support the sales team and showroom operations.