Sales Support Specialist

Visual Comfort & Co. • Skokie, IL

1d • $62,000 - $69,000 • Hybrid

About The Position

Reporting directly to the Director Sales Support within the Sales department, the Sales Support Specialist is responsible for handling a variety of tasks including Customer Incentive programs, account creation and maintenance, pricing requests, maintaining customer and builder contracts, processing orders, and special projects as assigned by management. This role will support the DMV (DC, Maryland, Virginia) and Orlando areas.

Requirements

• A minimum of 5 years of previous experience in sales administration, quotes, or contract roles
• Excellent communication, presentation, project management, problem-solving and analytical skills
• Must have proficient computer skills, including Microsoft Office Suite, Excel (look ups, pivot tables, macros), and Outlook.
• Experience with Enterprise Resource Planning Software (ERP)
• Strong customer service attitude and ability to work in a fast-paced environment with persistent follow-up.
• Demonstrated understanding of gross margin and cost of goods sold.
• Ability to work cross-functionally, promoting positive work relationships with both internal and external customers.
• Excellent organizational, prioritization, time management skills as well as strong attention to detail
• Ability to prioritize and accurately handle multiple tasks and changing priorities while meeting established deadlines.
• Capacity to be self-motivated and achieve goals with minimal supervision or direction.
• Must demonstrate exceptional communication across all contact channels, including email, chat and phone.
• Available to work a flexible schedule including weekends, early mornings, late evenings.
• Must demonstrate maturity in judgement, commitment, dependability, punctuality, and adherence to agreed-upon schedule as determined by manager.
• Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information, or any other legally protected status.
• To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, Visual Comfort & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

Nice To Haves

• Bachelor’s degree preferred; equivalent combination of education and experience will be considered for this role.

Responsibilities

• Develop, manage, maintain, and track contract pricing for national and regional builder business and distributor agreements and contracts.
• Prepare detailed quotations with accurate pricing and inclusive of all related materials based on customer-supplied information.
• Process and manage model home submittals including review and process builder-specific rebates.
• Partner with Purchasing and Forecasting teams to ensure builder product is ordered on time, maintained in stock, and properly allocated to meet customer and project needs.
• Formulate and provide monthly reporting metrics to senior leadership team.
• Manage and administer Customer Incentive Program agreements (Partners Program e.g. discounts, rebates, coop, spiff, and customer stock returns.
• Monitor and effectively manage, new sales representative agencies account details.
• Maintain customer and sales representative portal and website systems.
• Provide insight and direction on program details including reporting and tracking of reimbursements and payments for the Gallery program.
• Liaise and coordinate with Product Development and Marketing with the release of new product data to the sales representative force, market, and external platforms.
• Work effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
• Exhibit and adhere to the established Visual Comfort Company Values.
• Must demonstrate commitment, dependability, punctuality, and adherence to agreed-upon schedule. While being present in the workplace to effectively collaborate and communicate amongst co-workers and teams.

Benefits

• Work-Life Balance: Monday – Friday, 8:30am – 5:00pm and will vary based on business needs. Domestic travel requirements up to 25%
• Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
• Paid Time Off: Generous vacation accrual and paid time off policies.
• Holidays: 7 paid holidays per year, in addition to 2 floating holidays.
• Compensation: Competitive compensation plan
• Health Benefits: Visual Comfort covers the majority of employee medical premiums, and offers competitive vision and dental coverage available starting the first of the month following your start date.
• Insurance: Company-provided life insurance and short-term disability coverage.
• Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree