Sales Support Specialist-UCaaS

Uniti

About The Position

The Sales Support Specialist-UCaaS is a business-to-business sales professional who works with a teamed Account Executive to develop, maintain, and manage the customer account/relationship for long term and future business growth. The Sales Support Specialist-UCaaS this is a legacy product collection, not acquisition...so we assist with renewals, not new acquisition sales.

Requirements

College degree and 3-5 years professional level experience with 1+ years supervisory experience for roles with supervision; or 7+ years professional level related experience with 1+ years supervisory experience for roles with supervision; or an equivalent combination of education and professional level related experience required.

Responsibilities

Supports workflow process with Account Executive within system tools.
Provides regular two-way communication between the customer and our team, to provide strong team representation, customer satisfaction/retention.
Vendor management and compliance (Avaya, Mitel, Jenne, Tiger TMS, Vital, Xima, Swampfox, etc.).
MACD initiation at an estimate of 791 cases per quarter along with quotes, and Quickbase updates and equipment procurement.
UCaaS Engineering support.
Customer support for forensic build and billing audits; customer inventory; Allworx fulfillment and reclamation; competitive pricing quotes; conversion order support.
Strong relationship management and customer service skills.
Generate quote proposals and order documents with Uniti operating systems.
Assists in uncovering solutions that would best address the customer's needs, while coordinating the involvement of the assigned Account Executive.
Ability to manage time and successfully complete all tasks within the workday.
High level of initiative and work well in a team environment.
Ability to work in a fast-paced changing environment and handle deadline pressures well.
Plans and carries out responsibilities with minimal direction.
Demonstrate professionalism with customers, peers, and management.
Achieves expert status in the marketplace by demonstrating Uniti cultural beliefs; properly preparing for each customer interaction; applies superior salesmanship and persuasive presentation skills at the Executive Level; views customer objections as a natural part of the process and maintaining poise under pressure to seamlessly handle those objections; uses analytics to track and improve performance; effectively manages time; keeps abreast of industry trends to improve business acumen.