CarelonRx Sales Support Specialist Senior
About The Position
The Sales Support Specialist Senior is responsible for coordinating and supporting the operations of the sales department while serving as a resource for more complex sales support activities. CarelonRx pairs a strong, clinical-first lens with deep pharmacy expertise to create solutions that improve outcomes, control costs, and enhance each member’s health. This role requires associates to be in-office 1-2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. This position will be based on Lake Mary- FL, Tampa-FL and Miami-FL.
Requirements
- Requires a high school diploma or a GED equivalent and a minimum of 3 years administrative experience; or any combination of education and experience which would provide an equivalent background.
Nice To Haves
- A minimum of 4 years specialty pharmacy experience preferred.
Responsibilities
- Completes complex administrative duties for efficient operations.
- Coordinates and resolves escalated patient benefit investigations and notifies physician offices of outcomes.
- Triages complex prescriptions to in-network pharmacies in the event they are unable to be filled through internal channels.
- Assists physician offices with complex prior authorization submissions and follows up with health plans and/or physician offices to obtain authorization.
- Coordinates with mandated in-network pharmacies to obtain order status and resolve issues.
- Ensures all brand drug specific program steps are completed and documented.
- Supports all activities in the delivery of medications, including resolving complex documentation issues and communicating with physician offices and internal business partners.
- Maintains client relationship management (CRM), electronic medical records (EMR), and other required documentation while ensuring accuracy and completeness.
- Answers and routes phone calls for sales staff and serves as a resource for operational questions.
- Assists with training and mentoring new associates and identifies opportunities for process improvements.
Benefits
- merit increases
- paid holidays
- Paid Time Off
- incentive bonus programs
- medical
- dental
- vision
- short and long term disability benefits
- 401(k) +match
- stock purchase plan
- life insurance
- wellness programs
- financial education resources
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
