Senior Specialist Sales Support

Altisource

6d

About The Position

Altisource is a leader in providing services and technology for the mortgage and real estate industries. With innovation as a guiding principle and a focus on compliance and exceptional service, we provide end-to-end solutions in origination and servicing, and offer online real estate platforms for consumers and investors. Join the Application Support team at Altisource® and be part of the backbone that enables our business. Altisource® (NASDAQ: ASPS) is a leading provider of real estate transaction services.

Requirements

• Any Graduate with +3 years experience in sales support job preferred from Mortgage Domain.
• Hands on experience in using software applications.
• A Hunter mentality, eager to create and nurture a sales revenue stream through lead generation and warm calling, while meeting measurable sales goals
• Experience in an Inside Sales or client Account Management role, ideally within a Real Estate Services or Cloud-based Web Services sector
• Experienced in customer service, sales, and customer retention with expertise in handling customer objections and escalations
• Experience working with one or more CRM's (e.g. Avature, Encore, or Salesforce.com) or Ticketing Tracking systems (e.g. Salesforce.com, Zendesk)

Responsibilities

• Handle inbound and make outbound calls, emails, and chats from real estate agents regarding their Equator account, password resets, and technical issues - these are warm leads, no cold calling
• Upsell real estate agents' current memberships for added value in receiving qualified leads for property listings
• Provide exceptional customer service by addressing inquiries promptly and efficiently
• Troubleshoot and resolve technical issues related to the Equator platform
• Conduct product demonstrations to showcase the benefits of Equator's services
• Maintain accurate customer records and update information in the CRM system
• Collaborate with the sales team to identify potential upselling opportunities
• Assist in the development and implementation of sales strategies to increase customer retention
• Generate and qualify leads
• Prepare and deliver regular reports on customer interactions, sales activities, and performance metrics
• Stay up-to-date with industry trends, competitor offerings, and Equator's product updates
• Participate in ongoing training to enhance product knowledge and customer service skills

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree