Sales Support Specialist/Counter Sales

AtWork•Farmers Branch, TX

6d•Onsite

About The Position

A distribution facility located in Farmers Branch, TX is seeking to hire a Sales Support Specialist/Counter Sales role. This position involves supporting sales representatives, managing accounts, troubleshooting transactions, and providing exceptional customer service. Some inside sales and product training/research will also be required.

Requirements

Must have at least 6 months to 1 year of recent related experience
Organizational skills and strong attention to details
Strong verbal and written communication skills
MS Office proficiency

Nice To Haves

bilingual a plus

Responsibilities

Support the assigned sales representatives with daily status updates
Manage accounts – Set up, update changes, update pricing, and monitor margins on the account
Troubleshooting transactions, order history, and online orders
Key in orders from customers and salesmen (phone, fax, or email)
Key in samples and returns
Managing and set up online account
Set up CPM and Rebate contracts
Work closely with internal/external customers to build and maintain customer loyalty
Provide basic product information to customers
Understand product and service offering available to customers
Some inside sales required
Product training and research
Problem solving/decision making skills – ability to decide on best course of action required to solve the problem
Other duties as assigned from time to time
Provide exceptional customer service