Counter Sales

Sid Harvey Industries I•Edison, NJ

12h•$22 - $23•Onsite

About The Position

Sid Harvey’s, an HVAC wholesale distributor of heating, cooling, and refrigeration equipment and products, is seeking a full-time HVAC Counter Sales professional for its Edison, NJ location. This role focuses on providing excellent customer service by assisting customers promptly and courteously with their purchases, efficiently processing orders, and answering questions. The position aims to generate sales through outstanding customer service, add-on sales, and up-selling. All job responsibilities must be performed safely, timely, and efficiently, representing Sid Harvey’s professionally.

Requirements

Ability to stand; walk; carry and/or reach regularly.
Ability to lift up to 25 lbs regularly.
Ability to lift up to 50 lbs frequently.
Ability to lift up to 100 lbs occasionally.
Ability to talk or hear regularly.
Ability to read and identify numbers for accurate order filling, receiving of material, and payment processing.
Ability to apply sound reasoning and logic in performing daily tasks.
Ability to safely operate a forklift and/or pallet jack.
Must be able to pass a drug test.
Demonstrate knowledge of Sid Harvey products (i.e. Air Conditioning, Refrigeration and Heating) to meet customer’s needs.
Continuously update product knowledge through any available resources. Stay informed and educated as to product inventory and applicability. Know location of merchandise in warehouse.
Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc.

Nice To Haves

Experience in HVAC wholesale distribution.
Experience with computer systems for data entry and retrieval.
Experience with forklifts and pallet jacks.

Responsibilities

Promptly assist customers at the counter, asking pertinent questions, providing necessary information, taking orders, and delivering excellent customer service.
Conduct oneself in a professional and ethical manner at all times, treating external and internal customers and associates with courtesy and respect.
Effectively promote MITCO and Sid Harvey Manufactured and Remanufactured products as selling tools for customer up-selling.
Perform data entry and retrieval on the computer system, including entering customer orders, branch transfers, obtaining quotation information, inventory information, and pricing.
Follow up on customer orders, resolve problems to the customer’s satisfaction, and respond in a timely manner. Notify the Branch Manager of any missed opportunities, such as requests for merchandise not in stock or not carried.
Answer telephones professionally and pleasantly, assisting customers, taking orders, and providing excellent customer service.
Provide product/job quotes as appropriate.
Demonstrate knowledge of Sid Harvey products (Air Conditioning, Refrigeration, and Heating) to meet customer needs.
Continuously update product knowledge through available resources, staying informed about product inventory and applicability. Know the location of merchandise in the warehouse.
Effectively communicate relevant policies and/or procedures regarding purchases, returns, credit terms, etc., to customers.
Assist in maintaining the appearance of the branch as needed, including straightening and cleaning the counter area, warehouse, and bathrooms.
Report back orders and material discrepancies.
Accurately perform cycle counts as required.
Perform all duties in a safe manner, following all safety rules, and inform the manager of any potentially hazardous conditions.
Assist in year-end physical inventories as requested.
Perform other responsibilities as directed.

Benefits

Highly competitive wages
Bonus Program
Medical insurance
Dental insurance
Vision insurance
Life insurance
Long-term disability insurance
Paid Vacation
Paid Holidays
Sick Time
Flex time
401-K with partial company match
Profit Sharing
Free enrollment into the Blue Hawk University for training and continuing education