Counter Sales & Conversion Specialist
About The Position
M&D has led the aftermarket in remanufacturing innovation for over 80 years, addressing technological advancements and changing customer needs. Over the past few decades, M&D has expanded beyond its remanufacturing roots to develop close partnerships with leading OEMs and manufacturers. These partnerships have been critical in honing remanufacturing capabilities and expanding parts offerings to include new, no core options in fuel injectors and fuel pumps, diesel engine cylinder heads, blocks, crankshafts, and connecting rods. M&D also stocks a complete assortment of turbos (new and remanufactured), inframe overhaul kits, filtration and aftertreatment parts including DPFs, DOCs, EGRs, sensors, and other engine parts. With 41 branch locations and a nationwide outside sales team, M&D uniquely understands diesel engine failure analysis and parts, embodying the principle 'WE FUEL UPTIME.'
Requirements
- High school diploma or equivalent
- Proficiency in Microsoft Office and familiarity with order management systems
- Strong verbal and written communication skills
- Basic math and typing skills
- Successful completion of pre-employment background and drug screening
- Fosters good coworker citizenship and contributes to a positive work environment
- Excellent customer service skills
- Persuasive, competitive and goal-driven
- Adaptable and handles pressure with resilience
- Eager to learn and grow
Nice To Haves
- Bilingual a plus – Spanish and English
Responsibilities
- Assist walk-in customers in product sales and will-call order pickups
- Release pending orders and follow up with customers to confirm needs
- Look up parts and provide pricing and availability quotes
- Maintain inventory displays
- Handle overflow phone calls to enhance customer service
- Support retention of key accounts and perform other duties as assigned
- Follow up on open estimates and convert them into sales opportunities
- Confirm and process customer quotes and orders
- Make outbound calls to prospective leads
- Use internal databases to look up parts, check availability, and suggest products/services
- Maintain accurate, up-to-date customer records and follow the company’s sales processes
- Monitor and report lost sales to management
- Adhere to company policies and deliver excellent customer service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
