Sales Support Specialist, Commercial

Waterworks • Danbury, CT

1d • Hybrid

About The Position

The Sales Support Specialist, Commercial partners closely with our Los Angeles–based Commercial and multi-unit sales teams to drive profitability through seamless order management and proactive resolution of client needs. This role owns the full order lifecycle from pre-order planning through shipment, while helping deliver a best-in-class, luxury service experience to our clients. Responsibilities also include preparing for client meetings, managing samples and inventory transfers, processing payments and refunds, and supporting day-to-day sales operations. The ideal candidate is highly organized, detail-oriented, passionate about design, and thrives in a fast-paced, client-focused environment. This is a hybrid role that requires onsite presence a minimum of 3 days per week at the Global Corporate Office in Danbury, CT. Monday and Fridays are remote days with hours 10-6:30pm. Tuesday, Wednesday, Thursday are onsite days working 9-5:30pm.

Requirements

• 3+ years administrative or project management experience
• Strong organizational skills
• Ability to manage multiple tasks and priorities
• Great communications skills, verbal and written
• Tech savvy with proficiency in Microsoft office
• Driven to exceed goals and client expectations

Nice To Haves

• Art/Interior design or luxury retail/service experience preferred
• Travel required up to 10% of the time to client meetings

Responsibilities

• Deliver exceptional customer-centric service and order management to internal & external customers
• Own order management process from pre-order through delivery
• Perform operational duties to support the sales channel as needed (samples, inventory transactions, send shipments; refunds)
• Support the channel’s sales efforts; quote/order entry; sample requests; processing and collecting payments
• Proactively manage all new and existing open orders by working with order contacts to ensure delivery of products/orders arrive at the right time at the right place
• Manage all communications between internal departments and external clients to ensure order accuracy, timely delivery and client satisfaction
• Partner with CMM, Client Services, and Technical Support Team to resolve client issues in timely manner and to client’s satisfaction
• Work with freight companies to track delivery of shipments and coordinate seamless deliveries to meet client’s expectations; making any necessary adjustments in accordance with the Freight Accommodations Guidelines
• Complete order notes to maintain consistent communication of order status
• Maintain requested delivery dates to meet client’s expectations and company guidelines
• Collect deposits or balance payments on orders; arranges balance due payment before shipment
• Facilitate the completion of signed terms and conditions
• Respond to client inquires in a timely and professional manner
• Adhere to team guidelines and values
• Other duties or projects around order and project management as assigned

Benefits

• extensive training
• career growth opportunities
• competitive salaries
• bonus potential
• comprehensive benefits package including medical/dental/vision
• 401k retirement savings plan
• generous PTO program (vacation, personal and sick time)
• summer half days
• volunteer day
• observes at least 8 federal holidays throughout the calendar year plus a floating holiday

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed