Commercial Sales Support Specialist
About The Position
EasyWater by Watts is seeking a highly organized Commercial Sales Support Specialist to support our growing commercial business. This role is essential to ensuring a seamless sales process—from quotation through order fulfillment—by providing responsive support to commercial representatives and customers, while maintaining accuracy in order management and communication. This is an ideal role for a detail-oriented individual who thrives in a fast-paced environment and enjoys supporting both internal teams and external partners. This position reports to VP of Sales. This role is remote and is based in Fort Worth, TX
Requirements
- 3+ years of experience in sales support, customer service, or inside sales (commercial or industrial preferred)
- Experience with ERP systems (SAP, Oracle, or similar)
- Strong Microsoft Office skills (Excel, Outlook, Word)
- Excellent communication and organizational skills
- High attention to detail and ability to manage multiple priorities
- Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.
- Must successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment testing as a condition of employment.
- Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
- Punctuality and dependability.
- Ability to be flexible and adapt to changing work priorities and stressful conditions.
- Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
- Maintain productive and collaborative relationships with other Watts employees.
- Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.
Nice To Haves
- Less than 10% travel
Responsibilities
- Accurately process commercial orders and maintain data integrity within the ERP system
- Deliver timely and proactive order status updates to reps and customers
- Communicate delays, changes, or issues clearly and professionally
- Communicate shipping schedules, lead times, and delivery updates
- Coordinate internally to resolve issues and maintain customer satisfaction
- Support daily needs of the commercial sales team to ensure efficient operations
- Manage order updates, pricing verification, and system entries
- Monitor orders and proactively address discrepancies or delays
- Assist in resolving shipping or delivery concerns
- Provide prompt, professional email and phone support for order-related inquiries
- Assist in preparing, revising, and tracking commercial quotations
- Ensure alignment with pricing guidelines and approval processes
- Provide basic product and technical support related to orders and documentation
- Assist with submittals, documentation, and general sales operations tasks
- Assume responsibility for other projects and duties as assigned by VP of Sales or Company management.
Benefits
- Competitive compensation based on your skills, qualifications and experience
- Comprehensive medical and dental coverage
- Retirement benefits
- Family building benefits, including paid maternity/paternity leave
- 10 paid holidays and Paid Time Off
- Continued professional development opportunities and educational reimbursement
- Additional perks such as fitness reimbursements and employee discount programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
