Sales Support Representative (Mississippi River Region)

ResMed

7d•Remote

About The Position

ResMed is hiring a remote Sales Support Representative to sell its products and solutions to customers in an assigned territory and/or specific accounts. The position supports customers and business needs across the Mississippi River region and both Central and Eastern time zones. Candidates must be based in the Central or Eastern Time Zone; relocation assistance is not available. The role partners closely with sales teams to execute account strategies, meet sales objectives and quota, understand customer needs, build relationships, and provide a high-quality customer experience. The representative coordinates service incident resolution and technical issue escalation, documents activities in the CRM system, and works with Sales Management to assess business conditions and trends and develop proactive service and support plans.

Requirements

Team player with a strong work ethic and a can-do attitude.
Excellence in virtual communication, including command of product and media presentations, especially webinars and video conferencing using a variety of technologies.
Proven experience working collaboratively to achieve individual and team goals.
Motivated, execution- and results-focused, accountable for continuous improvement, and attentive to detail.
Demonstrated ability to provide excellent service internally and externally.
Self-starter with proven leadership qualities.
Demonstrated ability to develop and build strong customer relationships.
Candidates must be based in the Central or Eastern Time Zone and able to support customers across the Mississippi River region in both Central and Eastern time zones.

Nice To Haves

More than one year of relevant business experience in B2B sales support; medical device industry experience and knowledge preferred.
BA/BS in a business discipline or equivalent experience.

Responsibilities

Sell ResMed products and solutions to customers in an assigned territory and/or specific accounts.
Execute account strategy as defined by sales leaders, planning and positioning products and solutions to attain sales objectives and quota.
Develop an understanding of customers’ businesses to identify needs and selling opportunities.
Enhance customer relationships through virtual customer visits, product demonstrations, educational programs, product in-services, and problem resolution.
Position adoption of ResMed products and services to improve customer and patient outcomes.
Develop and grow customer relationships within assigned accounts and with account managers.
Ensure quality customer service and experience.
Act as the single point of customer contact to coordinate resolution of service incidents and escalation of technical issues.
Document activities within the Customer Relationship Management (CRM) system.
Work with the Sales Management team to evaluate business conditions and sales trends.
Develop and implement a proactive plan involving service and support with Sales Management.

Benefits

Comprehensive medical insurance
Vision insurance
Dental insurance
Life insurance
AD&D insurance
Short-term disability insurance
Long-term disability insurance
Sleep care management
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Commuter benefits
401(k)
Employee Stock Purchase Plan (ESPP)
Employee Assistance Program (EAP)
Tuition assistance
Fifteen days of Paid Time Off (PTO) in the first year of employment
11 paid holidays plus 3 floating days
14 weeks of primary caregiver leave or two weeks of secondary caregiver leave when welcoming new family members
Flexible work arrangements