Sales Support Representative

Xylem • Edison, NJ

5d • Remote

About The Position

Xylem is hiring an Inside Sales Representative to support our Dewatering Product Sales organization. The Inside Sales Representative assists the sales team in obtaining and keeping customers by performing administrative and clerical tasks. Their main duties include responding to customer complaints and questions, making sure orders are processed on time, and scheduling sales meetings and appointments. Inside Sales Representatives also identify and create lists of potential clients while maintaining databases of sales. This role requires excellent communication and organizational skills, as well as the ability to handle multiple tasks simultaneously.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field or equivalent work experience that provides exposure to fundamental theories, principles, and concepts preferred.
• Strong analytical skills with the ability to interpret complex data.
• Proficiency in sales tools and software (e.g., SalesForce, CRM systems).
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively with cross-functional teams.
• Strong negotiation and closing skills.
• Knowledge of market research and competitive analysis techniques.
• Ability to develop and implement sales strategies and plans

Responsibilities

• Responding to customer inquiries and resolving any issues or concerns
• Providing product information and troubleshooting assistance
• Maintaining a positive and professional relationship with customers
• Entering and processing customer orders accurately and efficiently
• Coordinating with various departments to ensure timely delivery of orders
• Resolving any issues or delays with orders
• Assisting sales team with administrative tasks and data entry
• Preparing sales reports and presentations
• Tracking and updating customer information in the CRM system
• Providing support during sales meetings or presentations
• Maintaining a thorough understanding of company products, services, and policies
• Collaborating with other departments to improve overall customer experience
• Following up with customers to ensure satisfaction with products and services
• Staying updated on industry trends and competition to provide valuable insights to the sales team
• Contributing to team effort by accomplishing related tasks as needed

Benefits

• Medical
• Dental
• Vision plans
• 401(k) with company contribution
• Paid time off
• Paid parental leave
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level