Sales Support Representative

Infinity by Marvin • Eagan, MN

2d • $24 - $26 • Onsite

About The Position

Looking for a role where you can make a real impact on the customer experience? At Infinity by Marvin, we’re redefining window and door replacement with innovative products, a customer-first approach, and a network of trusted local partners. Backed by 100+ years of Marvin craftsmanship, we combine stability with forward-thinking growth. In this position as a Sales Support Representative, you will ensure that customers and retail partners receive exceptional support throughout both pre-sale and post-sale interactions, with a strong emphasis on post-sales service and case management. This role requires a blend of product knowledge, high-volume customer communication (primarily by phone), and strong CRM proficiency. The ideal candidate demonstrates Infinity’s core values through empathetic service, a strong sense of urgency, and proactive problem-solving. They consistently look for ways to improve processes, elevate the customer experience, and support the success of our retail partners.

Requirements

• 3+ years of customer service experience with a passion for helping people
• Strong communication and relationship-building skills
• A customer-first mindset with urgency and problem-solving ability
• Experience with CRM systems (Salesforce preferred)
• Ability to manage multiple priorities in a metrics-driven environment
• Organized, detail-oriented, and collaborative
• A mindset focused on solutions, not roadblocks

Nice To Haves

• Construction or building products knowledge is helpful, but not necessary.
• Ability to read architectural drawings (or willingness to learn)

Responsibilities

• Be the go-to support for partners with product questions, pricing, quotes, and orders
• Help homeowners navigate product options, service needs, and warranty support
• Work closely with internal teams to solve challenges and keep things moving
• Manage high-volume post-sale inquiries and service cases, primarily via phone
• Use Salesforce/CRM tools to track cases and document interactions
• Collaborate across teams to resolve issues quickly and effectively
• Provide clear updates, follow-up consistently, and ensure timely resolution
• Identify ways to improve processes and enhance the customer experience
• Handle concerns with professionalism, empathy, and a solution-first mindset
• Track key service metrics and help us continuously raise the bar

Benefits

• health insurance
• paid holidays
• paid parental leave
• 401(k) retirement savings match
• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing
• Giving at Marvin – participate in organized volunteer opportunities
• Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed