Sales Support Representative

Sock Club•Austin, TX

2d•$45,000 - $52,000•Hybrid

About The Position

Sock Club designs and manufactures custom socks for clients. The Sales Support Representative will be responsible for keeping the sales pipeline running smoothly and delivering an exceptional client experience. This is an entry-level role focused on the operational side of the sales process, requiring close collaboration with Account Managers, Designers, and the Operations team to advance deals. The role is crucial for ensuring the seamless operation of the sales process, allowing Account Managers to focus on relationships and growth.

Requirements

1+ years of experience in a customer-facing or team support role (retail, hospitality, and office support all count)
Excellent communication and coordination skills
Strong multitasking and prioritization capabilities
A keen attention to detail and a genuine enjoyment of organization and keeping multiple moving pieces on track
Comfortable working in CRM platforms such as HubSpot with the ability to learn new software and processes as the business evolves
A bachelor's degree

Responsibilities

Manage and maintain sales opportunities in HubSpot, ensuring records, contacts, and notes are accurate and up to date.
Support the order and design process by creating design requests, coordinating revisions, and communicating status updates across teams.
Build quotes, create order carts, and process purchase orders to help move deals from sale to production.
Partner with Operations to coordinate production timelines, change orders, product inquiries, and other order-related requests.
Manage sample requests and tracking communications to support a seamless client experience.
Act as the operational backbone for Account Managers, proactively identifying issues and keeping deals moving forward.