Sales Support Representative - Hybrid - Starting at $23.74/hr
About The Position
The Sales Support Representative will provide phone support for inquiries from sales and healthcare professionals. This role involves engaging, interacting, and responding in a prompt, accurate, courteous, and poised manner to encourage positive business relationships. The representative will follow the order entry process and provide proactive updates on order status to accelerate the billing process. They will also process all work in accordance with relevant working practices and standard operating procedures, and provide feedback and suggestions to improve service levels, internal processes, and customer support methodology. A positive, constructive, and cooperative attitude is essential. Support may be required beyond standard hours if call volume and/or workload demand it. The role also involves supporting the Sales Department by answering questions generated by telephone, emails, and fax, preparing product or service reports, implementing and supporting Quality initiatives, and implementing procedures to maintain accurate inventory records in the Enterprise Resource Planning (ERP) system through proper billing and replenishment processes.
Requirements
- High School Diploma or equivalent
- Three (2) years relevant work experience
- One (1)+ year ERP experience
- Ability to work flexible hours and overtime, as business needs
Nice To Haves
- Bachelor's degree
- Experience as account representative
- Experience in order processing
- Experience in customer service
Responsibilities
- Follow order entry process and provide proactive updates on order status to accelerate billing process
- Provide phone support for inquiries from sales and healthcare professionals
- Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships
- Process all work in accordance with relevant working practices and standard operating procedures
- Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
- Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment
- Provide support beyond standard hours as needed if call volume and/or workload require additional time
- Support Sales Department by providing answers to questions generated by telephone, e-mails and fax
- Prepare product or service reports by collecting and analyzing customer information
- Implement and support Quality initiatives throughout branch
- Implement procedures to maintain accurate inventory records in the Enterprise Resource Planning (ERP) system through proper billing and replenishment processes
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
