Sales Support Representative - Hybrid - Starting at $23.74/hr

Stryker•Flower Mound, TX

1d•Hybrid

About The Position

The Sales Support Representative will provide phone support for inquiries from sales and healthcare professionals, engage and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships, and process all work in accordance with relevant working practices and standard operating procedures. This role will also provide feedback and suggestions to improve service levels, internal processes, and customer support methodology, and consistently demonstrate a positive, constructive, and cooperative attitude in the business environment. Additionally, the representative will support the Sales Department by providing answers to questions generated by telephone, emails, and fax, prepare product or service reports by collecting and analyzing customer information, implement and support Quality initiatives throughout the branch, and implement procedures to maintain accurate inventory records in the Enterprise Resource Planning (ERP) system through proper billing and replenishment processes.

Requirements

High School Diploma or equivalent
Three (2) years relevant work experience
One (1)+ year ERP experience
Ability to work flexible hours and overtime, as business needs

Nice To Haves

Bachelor's degree
Experience as account representative
order processing
customer service

Responsibilities

Follow order entry process and provide proactive updates on order status to accelerate billing process
Provide phone support for inquiries from sales and healthcare professionals.
Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships
Process all work in accordance with relevant working practices and standard operating procedures.
Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment
Provide support beyond standard hours as needed if call volume and/or workload require additional time
Support Sales Department by providing answers to questions generated by telephone, e-mails and fax
Prepare product or service reports by collecting and analyzing customer information
Implement and support Quality initiatives throughout branch
Implement procedures to maintain accurate inventory records in the Enterprise Resource Planning (ERP) system through proper billing and replenishment processes.